Country HR Manager

• Jun 2018 - Present

HR Manager

• Mar 2017 - Jun 2018

Human Resources Manager

• Nov 2015 - Mar 2017

Managing the HR functions over five countries (UAE – India – Jordan – Kuwait – Egypt). Managing the HR functions over five countries (UAE – India – Jordan – Kuwait – Egypt).

Human Resources and Administration Manager

• Aug 2010 - Oct 2015

• Manage, coordinate and motivate to all employees and workers 120 E. • Collaborate directly and take care of selection process, training and retribution of all employees • Ensure that ethical and legal standards are implemented. • Compile and analyze complex information, and research and develop solutions to complex issues. • Advise on employment statutes, rules, regulations and policies affecting team members. • Conduct research regarding employment issues, benefits, workers compensation and personnel procedures. • Interviewing candidates and new service providers. • Maintain knowledge of and ensure compliance with employment-related laws and regulations • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. • Oversee the Organizational Development & Training function and develop employee training programs. • Maintain inter- and intradepartmental work flow by providing information to and cooperating with co-workers. • Work with European HR Director on matters involving benefits and workers compensation issues. • Perform other duties as assigned by European HR Director. • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. • Provide current and prospective employees with information about policies, job duties, working conditions, opportunities for promotion or transfer and employee benefits. • Managing the all administration duties (Transportation, Canteen, Medical, Security and etc…) Show less

Human Resources Assistant Manager

• Aug 2009 - Sep 2010

• Evaluates and verifies employees’ performance through review of completed work assignments as documented by their line managers. • Identifies staff development and training needs and ensures training is obtained. • Write and maintains job descriptions for positions in the organization. • Designing and developing training and development programs based on both the company’s and the individual’s needs. • Analyzes company compensation policies in relation to prevailing rates for similar jobs in comparable industries and recommends changes as appropriate to establish and maintain competitive rates Confer with management to prepare staffing projections, and employment policies and procedures Hold exit interviews. • Assists and advises company managers about HR issues. • Responsible for delivering all facets of recruiting success throughout the organization. • Lead the creation of a recruiting and interviewing plan for each open position. • Efficiently and effectively fill open positions. • Research and recommend new sources for active and passive candidate recruiting. • Developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management. • Administering payroll and maintaining records relating to staff. • Handles employee exit interviewing. Show less

Human Resources Specialist

• Aug 2008 - Aug 2009

Ensures Human Resources functions are well managed while compiling with all legal requirements.• Acts as key HR point of contact, trusted advisor, and sounding board for leaders and employees.• Maintains and enhances the organization’s Human Resources by planning, implementing, andevaluating employee relations as well as Human Resources policies, programs, and practices.• Gathers and analyzes key data and trends to drive organizational effectiveness and thedevelopment of a workforce plan aligned with business strategy.• Supports organizational design, development and change management solutions implementationin support of the business strategy.• Administers competitive compensation programs including base pay, annual bonus program, andreviews/recommends short-term and long-term incentive plans.• Ensures that compensation and benefit programs meet business requirements and align with thecompany's overall compensation philosophy and direction.• Participates in compensation surveys and analyzing results to ensure that the reward structure isappropriately aligned.• Develops and maintains job descriptions.• Source, interview and develop qualified candidates. Show less

Human Resources Coordinator

• Aug 2006 - Aug 2008

Organize interviews for short listed applicants, including arranging the interview date.• Oversee the preparation and distribution of interview packs.• Oversee the recruitment filing system, including records on unsuccessful applicants• Complete pre-employment checks for preferred candidates in a timely manner.• Responsible for meeting and greeting interview candidates, informing the candidates.• Managing the personnel records and ensuring all are kept up to date.

Acting Team Leader

• Mar 2005 - Jul 2006

inbound Department)To assist management in maintaining customer operations quality of service. To supervise, develop and gear the performance of the customer service representatives towards agreed upon goals. Manage day-to-day planning and operations. Act as a focal point and smoothen communications between front liners and management. Insure consistency in policies and procedures.Ensures efficient day-to-day operations of the call center platform (floor) through constant monitoring of CSR performance, proper functioning of equipment, seating arrangement and system availability.Handles effectively difficult customers by providing guidance, alternatives, empowerment and solutions, as an example for CSR's to emulate.Maintains discipline in the platform (floor) by ensuring that shifts are adhered to in terms of attendance, breaks. etc.Provides feedback to assigned M.O.D (Manager on Duty) on problem incidence including immediate alerting in case of serious issues.Handles CSR/Supervisor screening and interviews. Show less

Customer Service Representative

• Jun 2003 - Feb 2005

Inbound - Outbound)Own and manage the customer relationship: resolving calls in an efficient and timely - manner. Ensure service level agreements are met and maintained.Working as part of a team to ensure the Customer Services function offers World Class Customer Service at all times. To communicate positively with all involved departments in order to facilitate customers receive the expected distinguished service.Monitor and support new employees.Make follow up to ensure resolving customers problems on time. Show less