Operation & Logistics Manager - FMCG.

• Sep 2022 - Present

Business Development Assistant

• Jul 2022 - Sep 2022

• Working with marketing advertising plans and supervising the implementation of Website and social media campaign. • Developing and setting process and procedures of customer service Review the terms and conditions of the website, Terms and Condition of shipping, and make recommendations that contribute to the development and service of the company. • Review and edit project’s contracts. • Setup plan to open new location for operation department. • working with sales department to solve customer problems. • Working with departments to develop the internal process and procedures. • implement new services and products. • Working with IT in Developing the operation system. • Working with MAS MIX in developing a new shipping application. • Planning business needs that contribute to developing the partnership between both MAS MIX and MAJEX. Show less

Quality Assurance Specialist

• Sep 2016 - Feb 2022

• Quality control of CORE system and SRG (SMSA Reference Guide). • Operator of CORE system. • Presenting customer service with IT to develop CORE and other System. • Assist in conducting the best practices in service quality. • Developing & implementing the service quality Assurance in customer service. • Provides assistant in suggesting, introducing, and supervising to achieve high quality, productivity that leads to enhancing customer’s experience. • Support managers in guiding, and monitoring CORE performance report. • Designed and update SRG system and update staff with new information. • Working to systemize all process in contact with customer service. • Assist in identifying area of improvement & weaknesses. • Data gathering and data analysis with ability in Excel, PowerPoint, and Word. • Prepare monthly report of Ticketing System of all departments. • Established communication process between countries. • Working with other countries to solve system issue. • Working with IT to develop other system (SAM, SECOM, SPANEL, CESCO, SDM). • Interact with directors while producing service levels updates and actions. • Training and coaching customer service supervisors and team leader. • Create new groups in CORE system for other countries. Show less

RETAIL SUPERVISOR, FEDEX.

• Jun 2013 - Aug 2016

• Supervises the Retail’s pickup and delivery within the assigned area.• Monitors daily Retail performance reports and acts. • Monitor opening & closing timings and scheduling staff to retail location.• Confirms that work meets business standards and policies/procedures.• Performs an overall audit function for retail centers.• Inspect facilities and ensure good company image & working environment.• Assists management by answering questions concerning work situation.• Answers questions and provides guidance in solving work problems.• Coaching and assigned staff those require training.• Recommend management for business opportunity in assigned area.• Interview new candidates putting in mined company expectation.• Achieve company’s revenue target and handling daily tickets. • Acting as a regional manager for eastern region.• Update KPI of eastern region staff. Show less

EXECUTIVE SECRETARY & DOCUMENT CONTROL – FEDEX

• Sep 2011 - Jul 2013

• Handling: CEO, Board members, Deputy Manager, Managing Directors.• Prepare meeting agendas, conference call, official travel, hotel reservation.• Supervise events and remote Meetings with other organization.• Correspondence and appointment between company and other organization.• Assist with PowerPoint presentations and another program.• Coordinated daily, weekly, monthly, and annual meetings within company.• Managed fees, supplies and personal assignment.• Updated data, maintaining various individual hard copy/ soft copy records, Filing hard copy. • Review daily paperwork and contracts to seek requires signature. Show less

CUSTOMER SERVICE & RETAIL MANAGER- ALMA EXPRESS

• Mar 2011 - Aug 2011

• Designed call centre and Retail Centre infrastructure. • Reviewing CV.s conducting interviews and evaluating candidate. • Designed business plan & operating procedure for retails & customer service. • Visit other location to monitor the work and find new location. • Arrange training about Process, calls handling, customer service skills. • Managing Retail team and analysing business Within retail tools solution. • Create new service to increase the business of pickup and delivery. • Supporting sales team for the new account, customer issue and routine visit. Show less