Sales and customer service Manager

• Dec 2022 - Present

Sales and customer service supervisor

• Jan 2022 - Dec 2022

Flight operations Team lead

• Sep 2018 - Jan 2022

• Handling Daily operations; from managing the operations floor to providing daily reports to the Management, Team & Other supportive functions departments. • Motivating & developing: following the coaching for success module to unlock teammates' true potential helping them move into better areas. • Evaluating performance: Through reporting & analyzing Day today, Week to Week & Month over Month performance to the team member as a group and as individuals, setting the right action plans and course of actions properly for Top achievers, Mid performers & Outliers. • Hiring and training: Conducting the operation's part of the interviews to accept applicable candidates, setting the right competencies for each Role in the operation's floor to set the standards for acceptance or rejection. • Coaching & Monitoring: As the Major part of the Team Leader's day to ensure the agent's live performance monitoring & Coaching comes as a top priority of the leader's performance • Providing statistical and performance feedback and coaching on a regular basis for each team member. • Responding to and resolves employee relations, Salaries & Performance issues expressed by team members • Addressing disciplinary and/or performance problems according to company policy. • Sharing continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively. Show less

Subject matter experts flight operations

• Jan 2019 - Feb 2020

Senior flight operations

• May 2018 - Dec 2018

Customer Service Representative

• Dec 2017 - May 2018

Co. Trainer Amadeus

• Dec 2019 - Feb 2020

Front Office Shift Leader Tolip sport city Hotel

• Jan 2017 - Dec 2018

• Working on opera hotel PMS. • Check-in arrangement “make sure rooms are inspected, copy for guest ID, full R.C by guest data, signature, make check-in perfect and quick, full guest profile” · Check housekeeping reports and make the discrepancy. • Resolving all guest complaints to guest relations. • Check cash report. • Handling reservation of customers and Make a waiting list for hotel reservations. Provide full information about the hotel, rooms, and activities to customers and respond to their inquiries and assistance. • Division work between general shift and afternoon shift. Show less