Ahmed El Saeed
Senior Enterprise Technical Support Engineer at Interact Technology Solutions- Claim this Profile
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English Limited working proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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HPE ATP - Hybrid IT Solutions V2
Hewlett Packard EnterpriseMar, 2022- Nov, 2024 -
VMware Certified Professional - Data Center Virtualization 2020
VMwareOct, 2020- Nov, 2024 -
Specialist - Implementation Engineer, PowerEdge Version 1.0
Dell TechnologiesOct, 2019- Nov, 2024 -
Specialist - Implementation Engineer, Dell EMC Unity Solutions Version 1.0
Dell TechnologiesFeb, 2019- Nov, 2024 -
Specialist - Technology Architect, Midrange Storage Solutions Version 1.0
Dell TechnologiesJan, 2019- Nov, 2024 -
Associate - Information Storage and Management Version 3.0
Dell EMCMar, 2018- Nov, 2024 -
Servicing Lenovo Enterprise Products
Lenovo Partner Community EMEANov, 2017- Nov, 2024 -
ThinkServer RAID Adapter Service Training
Lenovo Partner Community EMEANov, 2017- Nov, 2024 -
ThinkServer TD350
Lenovo Partner Community EMEANov, 2017- Nov, 2024 -
Veeam Technical Sales Professional (VMTSP)
Veeam SoftwareNov, 2017- Nov, 2024 -
Windows Server 2016 Virtualization
MicrosoftNov, 2017- Nov, 2024 -
Microsoft Certified Professional
MicrosoftApr, 2012- Nov, 2024 -
VMware Certified Professional 6.5 – Data Center Virtualization
VMwareSep, 2018- Nov, 2024
Experience
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Interact Technology Solutions
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Egypt
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Enterprise Technical Support Engineer
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Jan 2021 - Present
Design and Deliver vSphere, Horizon View, NSXInstalling and configuring Servers and Storage (HPE, DELL EMC, Cisco, Lenovo, IBM)Design and Deliver backup solutions ( Veeam , Veritas ) Installing and configuring and maintain Windows ServerSupporting clients and help solving their issues remotely and onsite
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Enterprise Technical Support Engineer
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Nov 2017 - Present
Design and Deliver vSphere, Horizon View, NSXInstalling and configuring Servers and Storage (HPE, DELL EMC, Cisco, Lenovo, IBM)Design and Deliver backup solutions ( Veeam , Veritas ) Installing and configuring and maintain Windows ServerSupporting clients and help solving their issues remotely and onsite
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Egyption Saudi Company
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cairo egypt
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SD and IT specialist
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Apr 2016 - Sep 2017
• Responsible for all Company Sites Networks and Systems • Responsible for Attendance System and Finger Print Devices • Solve all Internet and connectivity problems at All Sites and HQ • Provide Support for end uses • Installing new Devices at the Sites • Build and Configure Surveillance Systems at all sites • Configure Site to Site Connections and Internet Connections and Monitor it • Configure and manage Sophos Cyperoam UTM at all the sites and apply rules as requested • Manage and Configure Domain and Group policy Show less
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Femex For Import
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Egypt
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Wholesale Import and Export
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1 - 100 Employee
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IT Specialist
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Mar 2015 - Feb 2016
• Responsible for all Company Stores Networks and Systems • Responsible for HQ Network and System • Provide Information Technology Solves for improvements or issues • Solve all Internet problems at All Locations Stores and HQ • Provide Support for end uses • Limit end users as per request from there direct manager • Installing new Devices at the HQ or the Stores • Build and Configure New Stores Network and Surveillance Systems • Monitor and Provide fast response in case surveillance issues • Provide support regarding receipt printing system Show less
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i-sourcing
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Saudi Arabia
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Outsourcing/Offshoring
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1 - 100 Employee
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IT Specialist
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Apr 2014 - Dec 2014
• Gather and collate network requirements by working with clients and colleagues. • Design secure and scalable networks. • Support with telephony systems (Avaya – Mitle ) • Assist in sizing effort for the network part of projects. • Assist in pricing for the network part of projects. • Work with OS and application teams to ensure client service success. • Document all network setups. • Work as part of a team with excellent communication skills. • Work with clients during all stages of projects. • Highlight and document all network risks of projects. • Coach junior members of staff. Show less
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TE data
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Egypt
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Technology, Information and Internet
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700 & Above Employee
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Technical Support Specialist
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Jan 2013 - Dec 2013
• Endure difficult situations and work under pressure. • Resolve Issue With TE-Data Clients all over Egypt • Trace Internet Connections Issues all across Egypt and Report to responsible team to solve issues ASAP , • Execution of orders and take responsibility for leadership. • Working within team with excellent communication skills. • Add New Issues and Network problems to Database to help other members solve problems faster , • Endure difficult situations and work under pressure. • Resolve Issue With TE-Data Clients all over Egypt • Trace Internet Connections Issues all across Egypt and Report to responsible team to solve issues ASAP , • Execution of orders and take responsibility for leadership. • Working within team with excellent communication skills. • Add New Issues and Network problems to Database to help other members solve problems faster ,
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METCO For engineering & Trading
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Egypt,Cairo,Nasr City
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System Administrator
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Jun 2010 - Aug 2012
• Solve all Network Issues . • Check For systems upgrades and monitor Network activity • Make sure that every Device Connected to Network and working Fine, • upgrade Infrastructure Resources with new Equipment . • Solve all Network Issues . • Check For systems upgrades and monitor Network activity • Make sure that every Device Connected to Network and working Fine, • upgrade Infrastructure Resources with new Equipment .
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Education
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2006 - 2011
Future Academy
Bachelor of Science (BSc), Computer Science -
Nokrashy Military School
Secondary School, Scientific Mathematics
Community
