Information Communication Technology Support Engineer

• Feb 2022 - Present

Information Technology Support Engineer

• Aug 2021 - Oct 2021

Information Technology Engineer

• Dec 2014 - Jul 2021

● Daily Technical Support, Locally and Remotely:* Maintain servers and associated hardware, applications, services, and settings.* Develop and monitor policies for the use of network resources.* Implement and manage back-up.* Technical support for pharma-computerized equipment and server-based solutions.* Handover, support for Computers, Printers & IT related office equipment to users. * Support in Virtual Machines (VMs) for Hypervisor platforms: Microsoft Hyper-V and/ or Vmware.* Monitor internal and external policy.● Network Management: * Evaluate and recommend security improvements and system upgrades.* Monitor network to ensure optimal performance.* Create and maintain network users/permissions.* Assist in network design and implementation.* Provide network support with a variety of operating systems.* Install and configure computer network equipment.* Maintain network connectivity of all computer workstations.* File Sharing & storage.* Draft/ update and maintain policies and procedures* Create/ update/ maintain and monitor security standards.● Implement new CCTV:1. Site planning.2. NVR, Cameras, pulling cables, configure IP cameras to record for the entire warehouse.● ERP, Supply Chain management & Website Front End Support: * Support ERP Modules: Inventory, Sales - Procurement, Finance & HR.* Install Client based, Cloud based Systems, setting up menus, user accounts, permissions, passwords, generate few SQL monthly reports and rectifying front-end errors.* Support with developers in a project to completely Migrate ERP DB to a cloud system.* Editing website content and controlling using cPanel.● Handle telecom group account:* Coordinate with Account Manager in ETISALAT (Service Provider) as an authorized person.● IT concern’s purchases:* Compare quotations to rise the proper purchase orders for the department.

IT Support Engineer

• May 2014 - Oct 2014

Troubleshoot, diagnose, and provide resolution for hardware, network and software related issues.Assist in the migration of hardware, software, applications or operating systems Troubleshoot, diagnose, and provide resolution for hardware, network and software related issues.Assist in the migration of hardware, software, applications or operating systems

BSS Field Trainee

• Dec 2013 - Mar 2014