Ahmed Ragab

Technical sales Automation Engineer at Platinum Group
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Languages
  • English Limited working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Creating a Basic Dashboard in Excel 2016
    LinkedIn
    Nov, 2018
    - Nov, 2024
  • Excel 2016: Advanced Formatting Techniques
    LinkedIn
    Nov, 2018
    - Nov, 2024
  • Excel 2016: Advanced Formulas and Functions
    LinkedIn
    Nov, 2018
    - Nov, 2024
  • Excel 2016: Charts in Depth
    LinkedIn
    Nov, 2018
    - Nov, 2024
  • Excel 2016: Pivot Tables in Depth
    LinkedIn
    Nov, 2018
    - Nov, 2024
  • Master Microsoft Excel
    LinkedIn
    Nov, 2018
    - Nov, 2024
  • Project Management Foundations
    LinkedIn
    Nov, 2018
    - Nov, 2024
  • Excel Essential Training (Office 365)
    LinkedIn
    Oct, 2018
    - Nov, 2024
  • Become a Customer Service Specialist
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Communication Foundations (2013)
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Customer Service: Creating Customer Value
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Effective Listening
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Managing Customer Expectations for Frontline Employees
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Phone-Based Customer Service
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Writing Customer Service Emails
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Customer Service Foundations (2014)
    LinkedIn
    Aug, 2018
    - Nov, 2024
  • Improve Your Presentation Skills
    LinkedIn
    Jul, 2018
    - Nov, 2024

Experience

  • Platinum Group
    • Egypt
    • Automation Machinery Manufacturing
    • 1 - 100 Employee
    • Technical sales Automation Engineer
      • Nov 2020 - Present

      ⮚ VFD testing and commissioning.⮚ Servo system sizing and commissioning.⮚ Projects implementation.⮚ Training materials development.⮚ Marketing materials development.⮚ Sales process supporting.⮚ Technical support.⮚ Customers training on VFD, Servo, HMI and PLC.⮚ Field visits of the continuing search for potential customers.⮚ Market surveillance activities and knowledge of competitors.⮚ Coordinate sales activities with other departments and discuss ways to increase sales volume.⮚ Attend internal and external meetings with customers to identify needs and solve the problems.⮚ Listen to customer complaints regarding services and products and work to resolve them.

  • Delta Electronics
    • Taiwan
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Field Application Engineer
      • Mar 2016 - Oct 2020

       Support Delta regional sales manager to identify technical issues of new end-user projects. Field test for industrial automation product (AC Drives, PLC, HMI, Servo, CNC....etc.). Provide introduction and training to channel partners for Industrial Automation products/solutions. Support channel partners with application of all Industrial Automation products/solutions. Conduct bench-marking analysis for Industrial Automation products/solutions whenever required. Identify possible technical developments related to Industrial Automation products/solutions. Report technology and feature trends related to Industrial Automation products/solutions.

  • Control Group (CG)
    • Egypt
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Automation engineer
      • Jun 2013 - Feb 2016

       Application programming of Motion / Machine Controller(Ac drive ,servo drive ) Design, develop, install and test PLC and control software projects Sizing of electrical servo drivers Project Commissioning. Support for the commissioning of new installations. Training of direct customers, partners. Technical support for the sales and marketing teams for customer acquisition andSupport. Telephone customer support on technical issues.  Application programming of Motion / Machine Controller(Ac drive ,servo drive ) Design, develop, install and test PLC and control software projects Sizing of electrical servo drivers Project Commissioning. Support for the commissioning of new installations. Training of direct customers, partners. Technical support for the sales and marketing teams for customer acquisition andSupport. Telephone customer support on technical issues.

Education

  • Udacity
    Digital marketing Nano degree, Digital marketing
    2021 - 2021
  • Minufiya University
    Bachelor's Degree, Industrial control and Power electronics
    2007 - 2012

Community

You need to have a working account to view this content. Click here to join now