Ahmed Ghonim

System Engineer - Genesys at IST Networks
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Contact Information
us****@****om
(386) 825-5501
Location
Egypt, EG
Languages
  • English -
  • Arabic -

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Credentials

  • 3CX Basic Certified Engineer v16
    3CX
    Oct, 2019
    - Nov, 2024
  • Introduction to Git
    DataCamp
    Feb, 2018
    - Nov, 2024
  • Certificate of Completion: Java Course
    SoloLearn
    Nov, 2016
    - Nov, 2024
  • Developing Your Musicianship
    Berklee Online
    Oct, 2016
    - Nov, 2024
  • Programming Foundations with JavaScript, HTML and CSS
    Duke University
    Oct, 2016
    - Nov, 2024
  • Genesys Certified Professional (GCP) - SIP Server 8 Consultant
    Genesys
    Dec, 2022
    - Nov, 2024

Experience

  • IST Networks
    • Egypt
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • System Engineer - Genesys
      • Nov 2021 - Present

  • Aura-Tech
    • Egypt
    • Telecommunications
    • 1 - 100 Employee
    • Senior Voice Support Engineer
      • Dec 2020 - Oct 2021

    • Voip Network Engineer
      • Oct 2019 - Dec 2020

      • Installed and administrated IP-Telephony Private Branch Exchange (PBX) solutions 3CX, Avaya IP Office and Avaya Contact Center Select.• Troubleshooted, solved and documented Avaya Contact Center Select installation issues.• Used Orchestration Designer to implement and customize Interactive Voice Response (IVR) on Avaya IP Office Contact Center Select.• Troubleshooting and solving customer issues and following up opened-tickets.• Documenting and updating customer information.• Exchanging and sharing knowledge with support team. Show less

  • National Telecommunication Institute (NTI)
    • Egypt
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Voice Network Engineer Trainee
      • May 2019 - Oct 2019

      Enrolled Unified communications networks and security Scholarship at NTI (Smart-Village). Studying, applying and, getting hands-on many topics:- • Cisco Certification Network Association Routing & Switching (CCNA R&S) • Cisco Certification Network Association Collaboration (CCNA Collaboration) • Cisco Call Manager Express (CME) • Cisco Unified Communication Manger 8.6 (CUCM) • IP- PBXs (Trix-box) • AVAYA Systems • Cisco Certification Network Association Security (CCNA Security) • Troubleshooting and solving network issues using Wire-Shark • Used Packet-Tracer, GNS3 and, VM-Ware Show less

  • Arabian Corporation For Modern Technology for contracts
    • Giza Governorate, Egypt
    • Electrical Site Engineer
      • Jan 2019 - Apr 2019

      • Worked with Arabian Corporation For Modern Technology for contracts at Henkel 6th of October plant. • Dealt with electrical and control construction and maintenance. • Troubleshooted and solved fire systems problems by decreasing faults from 147 to 8 faults. • Led technicians to finish tasks correctly and safely. • Applied safety rules with safety engineer to minimize risks and losses • Worked with Arabian Corporation For Modern Technology for contracts at Henkel 6th of October plant. • Dealt with electrical and control construction and maintenance. • Troubleshooted and solved fire systems problems by decreasing faults from 147 to 8 faults. • Led technicians to finish tasks correctly and safely. • Applied safety rules with safety engineer to minimize risks and losses

Education

  • Faculty of Electronic Engineering
    Bachelor’s Degree, Computer Science and Engineering
    2013 - 2018

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