Experience

Miraco

• Industrial Machinery Manufacturing
• 300 - 400 Employee

• Accountant

  • Jun 2023 - Present

  - Daily Bank Balance Monitoring and Management: Consistently monitor and manage the daily balances of company bank accounts. - Transaction Facilitation (Deposits, Loans): Facilitate various financial transactions, including deposits and loans, to ensure smooth financial operations. - Company Payment Funding (Cheques, Credits, Transfers): Manage the funding of company payments, encompassing cheque issuance, credit management, and electronic transfers. - Timely Cheque Collection for Credit Management: Ensure the timely collection of cheques to support effective credit management. - Oversight of Bank Commissions and Rates: Maintain vigilant oversight of bank commissions and interest rates to optimize financial arrangements. - Monthly Currency Variance Report: Prepare and present monthly reports on currency variance to track and analyze fluctuations in exchange rates. - Comprehensive Bank Cash Position Report: Generate detailed reports on the company's bank cash position, offering insights into available liquidity. - Quarterly Bank Statement Reconciliation: Perform thorough reconciliation of quarterly bank statements to validate the accuracy of financial records. - Company Balance Reconciliation: Execute meticulous reconciliation processes to ensure the alignment of company balances with financial data. - Quarterly Financial Audit Completion: Collaborate in the successful completion of quarterly financial audits, complying with regulatory and internal requirements. - Follow-Up on Export Proceeds with Banks and Obtain Export Support Notices: Actively engage with financial institutions to pursue the collection of export proceeds while obtaining essential supporting documentation for export transactions. Show less



Fantastic Services

• United Kingdom
• Consumer Services
• 200 - 300 Employee

• Sales Specialist

  • Apr 2023 - Jun 2023

  - Client Engagement: Actively reach out to potential clients through calls, emails, and networking to build a strong client base. - Product Knowledge: Learn about Fantastic Services' offerings, especially home cleaning and maintenance services, and explain their benefits to potential clients. - Consultative Selling: Talk to clients to understand their needs and offer personalized solutions. - Sales Presentations: Create and deliver presentations that show how Fantastic Services can meet clients' needs. - Negotiation and Closing Deals: Negotiate contracts, including prices and terms, to close sales. - Lead Generation: Find and qualify leads, and keep track of potential clients. - Client Relationships: Build and maintain good relationships with clients by providing great service. - Sales Targets: Set and work towards sales goals each month and quarter. - Support After Sales: Help clients with any questions or issues after they make a purchase. - Learning: Keep learning about sales and our services to get better at your job. Show less



Proper Business Solutions

• Egypt
• Outsourcing/Offshoring
• 300 - 400 Employee

• Real Estate Agent

  • Oct 2022 - Jun 2023

  - Lead Identification: Systematically identify potential real estate clients and leads through research, databases, and professional networks. - Outbound Cold Calls: Initiate outbound calls to prospective clients with the primary objective of generating interest in real estate services and scheduling appointments or property viewings. - Property Knowledge: Develop a strong understanding of available properties, including their specifications, locations, and pricing, to convey accurate information to potential clients. - Appointment Coordination: Arrange property viewings, consultations, or meetings with real estate professionals for qualified leads. - Market Awareness: Stay informed about local real estate market trends, property values, and competition to provide valuable insights to potential clients. - Record Keeping: Maintain precise and organized records of client interactions, lead information, and property details in the company's CRM system. - Client Relationship Development: Cultivate professional relationships with potential clients, addressing their inquiries and concerns to build trust. - Follow-Up Strategy: Implement a systematic follow-up approach, ensuring consistent communication to nurture leads into active clients. - Documentation Management: Prepare and distribute essential documentation, including property listings and information packages, to interested clients. - Support for Sales Team: Collaborate with real estate agents and brokers by assisting in property showings and gathering client feedback. - Ethical Conduct: Adhere to ethical and legal standards governing real estate practices in all client interactions. - Professional Development: Stay current with real estate market developments, property listings, and industry regulations through ongoing training and education to enhance proficiency in the role. Show less



Altice USA

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2021 - Apr 2022

  - Exceptional Customer Support: Delivered outstanding customer service by promptly addressing inquiries, effectively resolving issues, and ensuring utmost customer satisfaction. - Billing Expertise: Provided valuable assistance to customers regarding billing inquiries, encompassing payment processing, invoice clarification, and precise account adjustments. - Technical Troubleshooting: Proficiently identified and resolved technical challenges, offering clear step-by-step instructions, comprehensive troubleshooting guidance, and escalation of complex issues to relevant teams. - Effective Problem Resolution: Demonstrated expertise in swiftly identifying and resolving customer complaints and concerns, ensuring timely and satisfactory resolutions. - Communication Proficiency: Exhibited strong communication skills by actively listening to customers, empathizing with their concerns, and delivering concise and comprehensible explanations. - Meticulous Documentation: Maintained meticulous and detailed records of customer interactions, inquiries, and resolutions within the organization's CRM system. - Cross-Functional Collaboration: Collaborated seamlessly with cross-functional teams, including sales, operations, and technical units, to guarantee seamless customer experiences and efficient issue resolution. - Continuous Improvement: Actively engaged in training sessions and workshops to augment product knowledge, enhance customer service skills, and remain updated with industry trends. - efficient Time Management: Successfully juggled multiple customer inquiries simultaneously, ensuring prompt responses and resolutions Show less