Experience

Kid Activist
• United States
• Retail Apparel and Fashion
• 1 - 100 Employee
• Co-Founder

  • Jun 2020 - Present


AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Lead Product Project Manager

  • Jun 2016 - Mar 2020

  Managed and drove key products and initiatives for the Multi-dwelling Units (MDU) practice within AT&T • Drove the $12M+ delivery of a new set of products for “Out of Region” customers not previously serviced by AT&T/DIRECTV to drive opportunity and growth and support legal requirements to increase fiber penetration (DIRECTV and high speed internet) • Identified and prioritized enhancements for current and future sprints for call center and dispatch application (MAPS) • Drove the expansion of AT&T’s key over the top (OTT) products to MDU properties, partners, and customers by working with impacted teams (Legal, Marketing, Engineering, Product, Call Center, • Selected for product beta tests and ensured smooth entertainment experience for customers at home and on various platforms and applications on web, mobile, and tablet



DestinyCalculator.com

• Product Owner/Creator

  • 2015 - 2018

  Collaborated with other Destiny gamers to uncover and define criteria for character and gear “level up” progression and build out a set of online and mobile calculators • Identified need for Destiny online calculators that provided better access (web & mobile), ease of use, and accuracy • Created MVP, granted 100 users beta access to initial product and incorporated user experience related feedback • Analysis of user traffic generated showed 60% mobile and tablet (iOS & Android) and thus drove the prioritization and release of mobile optimized version • Drove customer acquisition via Facebook advertising, online forums (Reddit), and other user recommendations



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Principal Business Analyst

  • May 2011 - Jun 2016

  Collaborated with internal and external partners to define the future state product delivery for monthly product releases • Drove the delivery of two (2) key strategic initiatives, including a $10M+ product launch and $30M+ integration of a home security company acquisition, both completed over multiple releases • Influenced the business strategy and incremental product mix (kits, accessories) of new home security products into future product releases for customers, agents, and technicians • Conducted field studies with technicians and customers, using gathered data to influence future business product recommendations and enhancements • Implemented new products and processes for the following three key initiatives: a) user interface validation b) change requests, and c) new ideas intake for process improvements and innovation

• Project Manager – Sales & Marketing Operations

  • 2010 - 2011

  Managed User Acceptance Testing (UAT) for the company-wide monthly releases and provided project scoping, planning, and execution support while conducting other reengineering efforts ● Implemented new products and tools for Sales & Marketing Operations for transparency, communication, and UAT execution ● Expanded support to additional product “off-cycle” releases to ensure quality control and highest level of customer experience ● Increased user participation in surveys and feedback reviews, thus gaining additional metrics and data for future process enhancements



Sapient

• Brazil
• Advertising Services
• 1 - 100 Employee

• Program Manager – Product Marketing Team, Online Services/Product Client

  • 2009 - 2010

  Supported the client corporate strategy including weekly tracking and accountability and the price change of online product● Collaborated with Marketing, Product Development, and Engineering teams to build an executable strategy and effective roadmap, enabling on-time deployment of worldwide product price change● Provided strategic support for monthly executive meetings and obtained approvals from high level executives ● Facilitated weekly core team meetings, enabling efficient cross team communication, collaboration, and accountability● Implemented post-product launch playbook that could be leveraged for all future product launches

• Product Analyst – Product & Marketing Teams, Airline Client

  • 2009 - 2009

  Supported the client corporate strategy including weekly tracking and accountability and the price change of online product● Collaborated with Marketing, Product Development, and Engineering teams to build an executable strategy and effective roadmap, enabling on-time deployment of worldwide product price change● Provided strategic support for monthly executive meetings and obtained approvals from high level executives ● Facilitated weekly core team meetings, enabling efficient cross team communication, collaboration, and accountability● Implemented post-product launch playbook that could be leveraged for all future product launches

• Project Manager – Technology Track, US Government

  • 2007 - 2009

  Assisted executives within the US Government by creating program strategies, plans, documents, and project management best practices of various IT projects and initiatives • Produced high level briefing documents for Branch/Division Chiefs, allowing the Branch Chiefs to effectively communicate progress and direction of projects to higher level executives • Developed Standard Operating Procedures (SOPs) and business requirements for external and internal systems, increasing efficiency of day to day operations of field and desk staff • Managed and facilitated a blended team of Sapient, Government, and 3rd party contractors on high-visibility projects, increasing visibility and accountability of all involved staff • Coordinated with other Government Departments to define project scope, document inter-agency agreements, and created working partnerships related to data and information exchange • Engaged in a business process re-engineering effort to capture current state, providing areas of process improvement for the IT Project Management Branch

• QA Track Lead – PeopleSoft Financials Interconnectivity Testing, Telecommunications Client

  • 2006 - 2007

  Led Interconnectivity testing (ICT) and end-to-end testing, and provided coordination and oversight of the Identity Management (IDM) portion of the PeopleSoft Financials upgrade project• Collaborated with all IDM Interface owners (internal and external) in enterprise methodologies of test script creation, planning, and execution, obtaining successful final sign off of ICT and end-to-end testing• Scoped, planned, estimated, and executed test scripts for each individual Interface in accordance with project timeline and contributed to the on-time delivery of all external and internal Interfaces• Provided oversight of US and India based resources, enabling efficient communication between global teams

• Automation Team Lead - Automated QA Team, Telecommunications Client

  • 2005 - 2006

  Managed a team of geographically dispersed teams to deliver quality internal client products and applications● Planned, designed and implemented world-wide web based solution to input call usage data for testing purposes that decreased manual input time required during QA● Analyzed, procured, set up, learned, and administered high performance DELL server used for automated call data input solution, which increased reliability and accessibility● Provided global oversight and supported UAT testing efforts, often executing test scripts, managed test scripts, test sets, and execution using Mercury TestDirector and completed multiple testing cycles on-time and on-budget



BearingPoint

• Netherlands
• Business Consulting and Services
• 700 & Above Employee

• Automation Team Lead - Automated QA Team, Telecommunications Client

  • 2003 - 2005

  Developed test scripts and conducted transition activities for testing on various internal client applications • Assisted in the transition of Automation Team from another vendor, analyzing and updating testing methodologies, allowing the re-use of inherited test scripts• Wrote scripts using Mercury WinRunner; managed test scripts, test sets, and execution using Mercury TestDirector and enabled on-time completion of testing efforts• Trained new automation team members in learning methodologies and technologies and delegated activities to enable quick assistance in test script creation and execution

• Automated Test Lead - Functional Requirements Team, Public Services Client

  • 2003 - 2003

  Assisted the client in converging from a manual to an automated testing environment• Evaluated the compatibility of automated testing products (primarily Mercury Interactive WinRunner) with the client's infrastructure and presented the findings to the team/client, assisting in business case development • Created and executed daily batch run of automated WinRunner test scripts for components that passed unit testing, ensuring proper implementation of recently developed components

• Quality Engineer - Automated Script Developer, Health Services Client

  • 2003 - 2003

  Gathered requirements and developed WinRunner test scripts for Citrix Server based application• Worked directly with the client teams to properly script test cases for the application and prepare for execution • Managed test scripts, test plans, and execution using Mercury TestDirector, scripts written using Mercury WinRunner, competing testing on-time



BearingPoint Consulting

• Performance Test Script Developer - PeopleSoft 8 Load Testing, IT Outsourcing/Staffing Client

  • 2002 - 2002

  Worked with Business Leads and Analysts to gather requirements for load testing, and scripting • Gathered requirements and developed test cases for various processes critical to load testing, ensuring alignment of development and business understanding of performance testing • Conducted data prep and LoadRunner scenario planning activities for load test execution and obtained final sign-off Worked with Business Leads and Analysts to gather requirements for load testing, and scripting • Gathered requirements and developed test cases for various processes critical to load testing, ensuring alignment of development and business understanding of performance testing • Conducted data prep and LoadRunner scenario planning activities for load test execution and obtained final sign-off



Andersen Business Consulting

• Business Consulting and Services
• 1 - 100 Employee

• Quality Engineer - String Test Team, Auto Industry Client

  • 2001 - 2002

  Coordinated test runs and execution for PeopleSoft 8.0 & 7.5, back-end databases using Mercury tools• Assessed and re-engineered testing process, and developed additional test scripts to streamline overall test scripts, enhancing efficiency of testing processes• Worked directly with Process Owners to execute tests and ensured buy-in from all involved parties

• Test Script Lead Developer - Enterprise Integration Testing Team, Entertainment Industry Client

  • 2000 - 2001

  Developed test scripts, test plans, and conducted testing on all back-end systems using Mercury Interactive TestSuite• Gathered business requirements, scheduled test runs, and uncovered and tracked defects, ensuring proper product development• Facilitated Testing Team issues, concerns, and updates in Change Control meetings, providing visibility and accountability on tracked defects• Created standards for code management, knowledge transfer, task delegation, and the development of User Manuals, Test Plans, Test Process and Procedures, and Documentation and Analysis of Test Results