Client Task Force Leader

• Jul 2018 - Present

Responsibilities: • Lead, manage, and communicate technical discussions with clients and third-party providers (face-to-face meetings, calls, and/or emails if necessary) • Proper vetting of all client issues in addition to providing proper solutions within an acceptable timeframe. • Analyze the business requirements with the head of product and marketing team to assess proposed product requirements to develop a proper product; • Assess the operational and development requirements of a product/feature by assigning teams, establishing time schedules with engineering and development, and following up on work results. • Coach and mentor the team on both a technical and personal aspect. • Develop and oversee the implementation of departmental procedures and systems in accordance with best practice policies. • Handle the back-channel communication between customer service requests, features, issues, and liaise it with the technical team; Show less

Teams Leader

• May 2017 - Jul 2018

The leader of the following teams:- Web Team- Android Team- iOS Team - React Native TeamResponsibilities- Set clear team goals;- Manage the flow of day-to-day operations;- Delegate tasks and set deadlines;- Motivate team members and provide coaching and assistance;- Encourage creativity and risk-taking;- Monitor team performance and report on metrics;- Estimating the time and effort needed for projects and assist in determining costs;- Reviewing and co-authoring SLAs, Offers, and Proposals;- Handling technical discussions with clients and providers. Show less

Web Team Leader

• Jan 2015 - Jul 2018

Responsibilities- Set clear team goals;- Manage the flow of day-to-day operations;- Delegate tasks and set deadlines;- Motivate team members and provide coaching and assistance;- Encourage creativity and risk-taking;- Monitor team performance and report on metrics;- Estimating the time and effort needed for projects and assist in determining costs;- Reviewing and co-authoring SLAs, Offers, and Proposals;- Handling technical discussions with clients and providers. Show less

Head of Software Development Department

• Oct 2011 - Dec 2014

- Leading the department in software development.- Ensuring software projects are completed according to company methodologies and product specifications.- Providing guidance and input into strategic and technical planning for software projects.- System analysis, design and development.

Application Specialist

• Oct 2009 - Oct 2011

- Brokerage solutions- Cheque customization solutions development - Loyalty Systems development- LED screens solutions development- Smart Cards solutions development- Web development

Software Developer

• Sep 2007 - Oct 2009

- Banking & Financial solutions - Payment Switch development - Cheque customization solutions development - Brokerage solutions - LED screens solutions - Web development - Banking & Financial solutions - Payment Switch development - Cheque customization solutions development - Brokerage solutions - LED screens solutions - Web development

Software Developer

• May 2006 - Jul 2007

Developing a MDA graphical reporting system. The system was developed in the Elixir Company as part of its DSS module, and was integrated with Elixir framework. The Reporting system can: - Represent data (any data) as a graphical report (Charts) - Evaluate the current state of a BPM (Business process Model) to view it as visual report. Developing a MDA graphical reporting system. The system was developed in the Elixir Company as part of its DSS module, and was integrated with Elixir framework. The Reporting system can: - Represent data (any data) as a graphical report (Charts) - Evaluate the current state of a BPM (Business process Model) to view it as visual report.

Organizer

• 2006 - 2006

Organizer

• 2005 - 2005