Partner Lead

• Mar 2022 - Present

Account manager for two of the biggest portfolios for PolicyStreet.• Maintaining relationships with existing partners and continuously seeking businessopportunities optimization.• Work closely with Tech department to develop features for smoother partner onboarding.• Liaise closely with over 20 insurer account managers and underwriters to monitorengagement, and project timeline management.

Customer Experience Lead

• Apr 2021 - Mar 2022

• Provided an overarching strategy and vision for the team to follow.• Enhanced framework of customer touchpoints, digital, direct, chatbot and automation, thathas enabled the team to create a consistent customer experience across all channels,influence the customers, and to guide them in using the platform.• Directly dealt with insurance partners in order to provide seamless customer experiencefor claims, policies and underwriting guidelines.

Customer Experience Associate

• Feb 2021 - Apr 2021

Managed End-to-End Client Onboarding and ensure the delivery of excellent customerexperience through providing policy quotation and issuance.

Personal Financial Advisor Trainee

• Sep 2020 - Feb 2021

• Well versed in Maybank products and services, focusing on wealth management & financial planning such as Maybank investment products, insurance, and financing.• Identify and build rapport with potential investors.• Closed 1 investment product and 2 life insurance products, valuing RM630,000.• Assist existing customers transition to Maybank Digital Banking Platform.• Assist new prospects in opening saving, current and SME account and provide relevant documents in complying with Bank Negara Malaysia guidelines.• Participate in sales launches and data mining for potential customers and source for new business.

Data Entry Specialist

• May 2020 - Jul 2020

Khatam Festive Apparel Sdn Bhd is an online store established in 2012 and specialises in menswear. As a data entry specialist , i’ve been assigned to manage their inventories and process incoming orders. I handled over 200 orders daily and also maintain various datasets that are pertinent to the company, namely Khatam's customer database and transaction data. Aside from inventory and datakeeping, I am also responsible for Khatam's top tier customer aftercare service that often attracts customers to become loyal fans of the brand.

Junior Executive Of Events

• Dec 2018 - Feb 2020

Bachelor of Business Administration Council

• 2019 - 2020

- Head of Public Relations for Entrepreneurship Talk and BBA Business Pitching Competition - Program Manager and collaborated with Malaysia Productivity Corporation (MPC) for the BBA CEO Talk

Kulliyyah of Economics and Management Sciences Presidential Office

• 2018 - 2019

- Program Coordinator for the Economics Festival Charity Concert - Head of Sponsorship and secured sponsors for the EMSS Challenge- Head of Public Relation for the PKNS SMART Entrepreneurship UIA Program 2017 and 2018

Finance and Marketing Intern

• Jun 2019 - Sep 2019

I had the opportunity to perform a financial audit of their business income and expenses from 2013 until 2018. This experience was also meaningful to me as it also allowed me to interact with B40 cancer patients as part of my data collection and refining process. I had the opportunity to perform a financial audit of their business income and expenses from 2013 until 2018. This experience was also meaningful to me as it also allowed me to interact with B40 cancer patients as part of my data collection and refining process.

Head of Bursa Relations

• Sep 2017 - Sep 2019

- Developed a wide network through event planning including key opinion leaders in the field. Also I had the chance organize an event on the fundemental of investing (Bursa Mastery) and Bursa Investor Challenge on Stock Trading Simulations - Developed a wide network through event planning including key opinion leaders in the field. Also I had the chance organize an event on the fundemental of investing (Bursa Mastery) and Bursa Investor Challenge on Stock Trading Simulations

Volunteer

• Feb 2018 - Oct 2018

- Actively participated in a fundraiser- Involved in the recruitment of INVOKE’s Polling & Counting Agents (PACA). - Actively participated in a fundraiser- Involved in the recruitment of INVOKE’s Polling & Counting Agents (PACA).

Student Volunteer

• Sep 2016 - Oct 2016