Experience

World's Finest® Chocolate

• United States
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Senior Business Systems Analyst

  • Jul 2022 - Present

  • Work side by side with our implementation team and act as the main technical resource for re-platforming from Magento eCommerce to Salesforce B2B Commerce Cloud• Handle all data export, scrubbing, import, and configuration between the different platforms• Lead various Scrum meetings with different development teams and implementation partners to review specifications, discuss blockers, resolutions, and coordinate implementation/deployment• Handle all data export, scrubbing, import, and configuration between the different platforms while ensuring data integrity and completeness• Prioritize and lead all development efforts for maintenance and enhancement tickets in Salesforce Service Cloud, Salesforce B2B Commerce Cloud, and Magento eCommerce – including requirements gathering, acceptance criteria, daily stand-ups, testing, deployment, and outwards communication to internal customers• Provide application support and enhancements to existing applications; define system requirements, priorities, and viable alternatives – applicable to Salesforce Service Cloud, Salesforce Commerce Cloud, Magento, SAP, Stratum BI tool• Create and update system documentation for internal IT and release notes and training documentation for end users• Administer and manage the organization’s Salesforce Environment including user role related tasks, customization of case and object page layouts, workflows, processes, and reporting• Analyze monthly development hours and summarize data into easily digestible reports that help communicate development spending to IT director as well as keeping developer estimates honest• Utilize SAP tables, Stratum BI tool, and Salesforce reports/dashboards to bring visibility to data insights that directly guide BU decisions• Triage integration failures & data integrity issues across multiple systems - including SAP Background jobs, FTP connection, integration points with Magento, nightly BI tool data dumps, & Salesforce Service Cloud API

• Business Systems Analyst

  • Mar 2018 - Jul 2022

• IT Analyst

  • Apr 2017 - Mar 2018



Nasser Bin Khaled and Sons Holdings

• Qatar
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• SAP FI/CO Intern

  • Jan 2017 - Feb 2017

  The internship was an intensive, hands-on, SAP FI/CO training program within a fast-paced Business IT project team in one of the country’s leading companies • Business IT Processes. Worked closely with a mentor, a SAP Consultant, to strengthen understanding of end-to-end business processes for go-to-market, revenue accounting, and financial reporting • SAP FI/CO training. Includes using General Ledger, Asset Accounting, Bank Accounting, Accounts Receivable, Accounts Payable, GR/IR Account Maintenance, Master Data Management, Treasury, Closing and Reporting, Consolidation, Cost Center Accounting, Profit Center Accounting• SAP Reporting training. Includes building queries, running individual reports, group report execution, Report Painter, Drilldown, and data extraction and manipulation from various systems, including Microsoft Excel (pivot tables), SQL, and Access



Western Illinois University

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Support Analyst

  • Apr 2014 - Dec 2016

  • Handled 20-60 customers per day over the phone, in-person, and chat to resolve tech issues that ranged from software, hardware, and network • Summarized problem requests and incidents into tickets and assigned them to appropriate departments through Sysaid ITSM software• Pursued follow-up cases by contacting assigned technicians and relaying information to clients through oral and written communication • Wrote problem and solution entries for the in-house knowledge-base to create references for future issues • Followed emergency prevention protocol and alerted necessary departments and their respective managers of outages or network system failures • Trained and mentored 5-10 new student workers every year and monitored their performance until they became fully accustomed to the workflow