Experience

Cosmo Music

• Canada
• Retail
• 1 - 100 Employee

• Customer Support Specialist

  • Oct 2021 - Present

  • Handled 100+ calls and emails daily, with duties including retrieving customers data, filling systems, presenting relevant product information, and troubleshooting problematic orders • Process merchandise returns, exchanges, and canceling services • Provide customers with advanced queries about benefits and services • Ensuring that calls are handled efficiently in order to achieve the best customer experience possible • Calm and rapidly resolve client conflicts to prevent loss of… Show more • Handled 100+ calls and emails daily, with duties including retrieving customers data, filling systems, presenting relevant product information, and troubleshooting problematic orders • Process merchandise returns, exchanges, and canceling services • Provide customers with advanced queries about benefits and services • Ensuring that calls are handled efficiently in order to achieve the best customer experience possible • Calm and rapidly resolve client conflicts to prevent loss of key accounts • Promptly respond to general inquiries from members, staff, and clients. Show less • Handled 100+ calls and emails daily, with duties including retrieving customers data, filling systems, presenting relevant product information, and troubleshooting problematic orders • Process merchandise returns, exchanges, and canceling services • Provide customers with advanced queries about benefits and services • Ensuring that calls are handled efficiently in order to achieve the best customer experience possible • Calm and rapidly resolve client conflicts to prevent loss of… Show more • Handled 100+ calls and emails daily, with duties including retrieving customers data, filling systems, presenting relevant product information, and troubleshooting problematic orders • Process merchandise returns, exchanges, and canceling services • Provide customers with advanced queries about benefits and services • Ensuring that calls are handled efficiently in order to achieve the best customer experience possible • Calm and rapidly resolve client conflicts to prevent loss of key accounts • Promptly respond to general inquiries from members, staff, and clients. Show less



Team Asgarian Real Estate Group

• Ontario, Canada

• Administrative Assistant

  • Jul 2020 - Sep 2021

  • Provided proficient administrative support to partners, managers, and clients • Demonstrated exceptional interpersonal and communication skills interacting with clients in person or via telephone calls, and emails, conveying clear and concise messages, and independently drafting and editing correspondence • Coordinated the meetings and appointments and follows up on the results • Assisted with setting up the payments from the clients, supporting clients, and assist in… Show more • Provided proficient administrative support to partners, managers, and clients • Demonstrated exceptional interpersonal and communication skills interacting with clients in person or via telephone calls, and emails, conveying clear and concise messages, and independently drafting and editing correspondence • Coordinated the meetings and appointments and follows up on the results • Assisted with setting up the payments from the clients, supporting clients, and assist in troubleshooting any issues • Managed documents and webforms, to ensure timely submission, approval, and processing • Lunched Customer Relationship Management website to boost company brand awareness Show less • Provided proficient administrative support to partners, managers, and clients • Demonstrated exceptional interpersonal and communication skills interacting with clients in person or via telephone calls, and emails, conveying clear and concise messages, and independently drafting and editing correspondence • Coordinated the meetings and appointments and follows up on the results • Assisted with setting up the payments from the clients, supporting clients, and assist in… Show more • Provided proficient administrative support to partners, managers, and clients • Demonstrated exceptional interpersonal and communication skills interacting with clients in person or via telephone calls, and emails, conveying clear and concise messages, and independently drafting and editing correspondence • Coordinated the meetings and appointments and follows up on the results • Assisted with setting up the payments from the clients, supporting clients, and assist in troubleshooting any issues • Managed documents and webforms, to ensure timely submission, approval, and processing • Lunched Customer Relationship Management website to boost company brand awareness Show less



NextStars

• Canada
• Professional Training and Coaching

• Marketing And Business Development Associate

  • Oct 2019 - Dec 2019

  • Assisted with market research to verify the feasibility and viability of a new business opportunity in the corporate wellness space • Prepared communication material to introduce the corporate wellness idea to the management and the senior executives • Retrieved the contact information of a network of 300+ quality leads • Assisted in measuring customer’s interest in the program amongst the target customers • Assisted with market research to verify the feasibility and viability of a new business opportunity in the corporate wellness space • Prepared communication material to introduce the corporate wellness idea to the management and the senior executives • Retrieved the contact information of a network of 300+ quality leads • Assisted in measuring customer’s interest in the program amongst the target customers



Dejbor Construction Company

• Sales Representative

  • Jul 2016 - Aug 2018

  • Effectively worked in a team of 3 sales representatives and assisted the team with sourcing material outside of primary clients • Created residential and commercial application forms to facilitate the sell and rent processes • Worked with management to develop new sales methods resulting in an increase of the YoY profit of sold residential apartments by 30% in 2017 in the midst of the economic recession

• Administrative Assistant

  • Aug 2013 - Jun 2016

  • Created relevant timeframes and managed project schedules project which increased the efficiency of workers, and decreased the costs resulting in saving cash by 20% in 2016 • Proactively Monitored project progress aimed at anticipating possible issues to take appropriate actions to address them mostly with the help of Microsoft Office programs • Had effective cooperation with the project manager and other directors to set profitable policies within the company • Trained and mentored… Show more • Created relevant timeframes and managed project schedules project which increased the efficiency of workers, and decreased the costs resulting in saving cash by 20% in 2016 • Proactively Monitored project progress aimed at anticipating possible issues to take appropriate actions to address them mostly with the help of Microsoft Office programs • Had effective cooperation with the project manager and other directors to set profitable policies within the company • Trained and mentored new hires in how to use the platform, organize customer interaction logs, and process exchanges and returns