Deputy Village Manager / Interim Director of Development Customer Service

• Jun 2023 - Present

Deputy Village Manager

• Feb 2021 - Present

Assistant to the Village Manager / Risk Manager

• Jan 2020 - Feb 2021

More than seven years of experience in government administration overseeing organizational wide initiatives, project management, budgeting, contract management, policy development, data analysis, RFP/BID development, grant funding coordination, identifying and implementing performance measures and opportunities for process improvements enhancements to increase Return on Investments (ROI). Provide leadership, direction, and task assignments to achieve the goals established by the Executive Leadership team. Oversee special projects and intergovernmental agreements, Organizational Strategic Planning, Performance Measure Development and Implementation, Organizational Staffing Review, Municipal Electrical Aggregation.Administrative / Department Liaison: Regularly prepare and edit Village Board legislative actions in addition to presenting afterhours Village Board sessions. Assist in the preparation of the organizations operation and capital budget process. Handle FOIA requests, external inquiries and resolve complaints regarding Waste Management, Comcast, Nicor Gas, AT&T, ComEd, Electrical Aggregation and/or services performed by local businesses. Show less

Management Analyst / Business Process Manager

• Feb 2014 - Jan 2020

Facilitate cross functional teams(micro-businesses) taking on roles that require coordination of multiple departments, internal and external stakeholders; Leadership Team (Village Manager and Department Heads), Process Improvement Team (Certified Lean Six Sigma Green Belts), and Risk Management/ Safety Team (Subject Matter Experts/Field Staff). Lead Process Improvements: Lead efforts critical to supporting efficiencies in various department / divisions including analyzing office procedures and identifying improvements to increase efficiencies. Process improvement evaluation of village-wide operations in various functional areas to establish and implement process improvement procedures and best practices. Currently performing feasibility study for ‘#311’ contact center for the organization. Show less

Guest Service Agent

• Jun 2006 - Jul 2014

Over eight years of providing exemplary customer service to patrons of the Double Tree Hotel in the areas of problem solving, customer transportation and logistics. Well developed communication skills - Handled and directed customer calls, provide assistance and directions to guests and fellow employees, positive interaction with corporate guests, communicated well with co-workers and management, wrote formal incident reports as necessary, created PowerPoint presentations and notes for employee meetings. Show less

City Managers Office Administrative Intern

• Mar 2013 - Feb 2014

Assistant to the Deputy City Manager/Director of Parks and Recreation- Aide in the day to day operations including participating in weekly meetings with the City Manager, department directors, stakeholders and residents. Researcher and Advisor- Prepare and present on a variety of initiatives to assist the Deputy Manager on policy development and implementation. Assistant to the Deputy City Manager/Director of Parks and Recreation- Aide in the day to day operations including participating in weekly meetings with the City Manager, department directors, stakeholders and residents. Researcher and Advisor- Prepare and present on a variety of initiatives to assist the Deputy Manager on policy development and implementation.

Student Consultant

• Jan 2011 - May 2011

Researched the effectiveness of IDNL methods of attracting patrons and volunteers Provided an analysis of the IDNL's current social networking practices Created an extensive report on improving the organizational image through the use of social media Researched the effectiveness of IDNL methods of attracting patrons and volunteers Provided an analysis of the IDNL's current social networking practices Created an extensive report on improving the organizational image through the use of social media

Student Consultant

• Jan 2010 - May 2010

Developed an in depth analysis on ways the village can improve their CAFR report document Suggested budget improvements and made recommendations on budget presentation Recommended the implementation of GFOA requirements Developed an in depth analysis on ways the village can improve their CAFR report document Suggested budget improvements and made recommendations on budget presentation Recommended the implementation of GFOA requirements