Traffic Analyst

• Nov 2022 - Present

a) Daily monitoring and analysis of SMS traffic reports for all customers and vendors. b) Filling necessary technical documents required to by our clients prior to initiating interconnection process. c) Provisioning and configuration of technical setups required to maintain connectivity, quality of service and uninterrupted commercial operations. d) Communication with customers and vendors support departments and ensuring QoS benchmarks are being met at both ends. e) Issuing pricelists to customers, and receiving pricelists from vendors,ensuring the data at our side matches to that on the client’s side all the time. f) Routing traffic the vendors based on the benchmarks specified by commercial team as per customer’s requirements, ensuring clients get the best quality whilst keeping the least cost at our side. Show less

Rate and Routing Assistant Manager

• Dec 2015 - Nov 2022

a) Setting routes for partners in wholesale and retail.b) Following up with the Support Team.c) Routing each traffic to appropriate providers24/7 d) Routing redistribution.e) Uploading excel rate sheets.f) Analyzing rates and sending notifications.g) Performing code updates.

Network Operations Center

• Sep 2014 - Dec 2015

a) Monitoring of voice traffic.b) Reporting hourly voice details and information.c) Testing suppliers for quality comparison. d) Working with traces and technical details 24/7 live monitoring.e) Following up on tickets and emails from partnersSending daily/weekly/monthly reports for the management.

Trainee

• Aug 2014 - Aug 2014

Trainee

• Aug 2013 - Jul 2014