Infrastructure Architect

• Mar 2022 - Present

Regional AWS Service Line Lead/Solutions Architect

• Sep 2020 - May 2022

Managed Private/Public Cloud Technical Consultant

• Apr 2017 - Sep 2020

• Currently holding multiple roles (1) AWS/Akamai project knowledge transfer lead (3) Deep technical support for AWS operations (3) HPE Managed Private Cloud engineer• Interfaces and closely working with Account Managers, Solution Architects, Project Managers, Client Representative, Other Technical Teams and Support Teams for any solutioning activities• Define project work activities and resource estimation based on given project scope• Develop and/or provide consultation on solution designs• Occasionally meet with clients for solution consultation; transforming customer needs into potential business deals• Expert consultant on various fields for the Cyberjaya HP Center and involve in major escalations (if requested) from any accounts in the center.• Actively participate in on-site/remote HPE Managed Private Cloud build (Hardware/Software, BladeSystem, Virtualization, Platform OS, Hypervisors, Storage, Databases, Site Recovery, Orchestrator, Configuration Management and Automation)• Continuously improve MPC build process by developing mass deployment scripts and tools • Participate in any project related to current skillset on-demand• Conduct technical trainings on demand. Show less

Wintel & AD Subject Matter Expert, Technical Consultant/Architect

• Feb 2013 - Apr 2017

Job title: ITO Service Delivery Consultant 4• Owner of the account's Wintel and Active Directory Infrastructure design for the supported account, involve in approval process of new solution designs or design changes.• Interfaces and closely working with Account Managers, Solution Architects, Project Managers, Client Representative, Other Technical Teams and Support Teams for any solutioning activities• Define project work activities and resource estimation based on given project scope• Develop and/or provide consultation on solution designs• Occassionally meet with clients for solution consultation; transforming customer needs into potential business deals• Wintel, AD, BladeSystem and Automation (scripting) expert consultant for the Cyberjaya HP Center and involve in major escalations (if requested) from any accounts in the center.• Participate in any project related to current skillset on-demand• Conduct technical trainings on demand. Show less

Wintel & AD Deep Technical Specialist

• Feb 2011 - Feb 2013

Job title: ITO Service Delivery Consultant 3• Analyze infrastructure and develop, coordinate and execute Service Improvement Plans (SIP)• Develop, establish and review missing/current processes• Participate in incident, problem and change management board meetings• Control and manage Release To Production (RTP) process• Build/rebuild servers and perform P2V• Conduct technical and process trainings• Provide 3rd level support on Wintel, Active Directory Domain infrastructure/technologies, HP BladeSystemEnclosures, HP Cloud System Matrix and Citrix Infrastructure• Perform Root Cause Analysis (RCA) on incidents and problems• Manage small infrastructure projects within operational boundary• Client served: Celesio – EMEA, Sony Mobile Corporation and STE Show less

Senior Systems Engineer

• Oct 2010 - Feb 2011

• Provide 3rd level Wintel support for the entire AIG group of companies in US, Europe and South East Asia. • Advanced troubleshooting - solve escalated incidents from level 2 and problems. • Support areas: Active Directory Infrastructure, Windows Server Operating Systems, VMWare vCenter/ESM and Symantec ESM Audit. • Carry out various infrastructure deployment/maintenance projects, such as mass monitoring agent deployment, AD schema updates, R&D on automating administrative tasks and etc. • Handle quarterly server patching activities using customized Scripts. • In-team specialist for automation scripting. Show less

Senior Infrastructure Management Analyst

• Jan 2009 - Sep 2010

• Provide 3rd level Wintel and VMWare support for Ingersoll-Rand IT infrastructure - remote. • Advanced troubleshooting - solve escalated incidents from level 2 and problems. • Perform root cause analysis (RCA). • Support areas: Windows Server Operating Systems, VMWare vCenter/ESX, Server Management software - Dell OpenManage & HPOM & BladeLogic, Tivoli Storage Manager client, Netbackup client, McAfee AntiVirus, Athene. • Carry out various infrastructure deployment/maintenance projects, such as mass monitoring agent deployment, R&D of rapid deployment, R&D on automating administrative tasks VMWare P2V migrations, VMWare VM upgrades and maintenance and etc. • Handle monthly server patching activities using BladeLogic. • In-team specialist for VMWare, TSM client and and automation scripting. Show less

IT Manager

• Jan 2006 - Jan 2009

• Manage and coordinate the organization's IT department that consists of a number of branches in Malaysia, Indonesia and Vietnam and Qatar, with around 100 users from the initial infrastructure design, commissioning and maintenance planning and execution.• Recruit and manage a team of 2-4 IT personnel to achieve organizational goals.• Proactively analyze/reanalyze-design/redesign-implement/updgrade existing/new IT infrastructure along with associated standards and procedures.• Coordinate and participate in the development of custom software solutions for the organization and its clients; provide technical consultation to top management.• Liase with management to effectively develop and incorporate IT policies and procedures in the organization. • Communicate with suppliers/vendors for solution consultation and purchases. Show less

IT Engineer

• Jan 2006 - Jan 2007

• Maintain existing IT infrastructure operational by maximizing its efficiency and availability as well as implementing the expansion and upgrade• Ensure security and integrity of all Company electronic data• Provide day-to-day IT support to end-users• Develop, implement and maintain the electronic and filing documents architecture• Involve in IT side of company projects• Monitor the overall QA Management System in line with Companys policies and procedures

Level 1 CSR

• Oct 2005 - Dec 2005

Level 1 Technical Support Call Center for TMnet Streamyx • Handling calls from customer that have technical difficulties/enquiries regarding the broadband internet services provided by the company (TMnet Streamyx). • Provides support to customers by anticipating the problem faced and giving guidance to troubleshoot problems with their internet connection, creating reports and escalating the case to proper division. • Answers technical and product queries from customers. Level 1 Technical Support Call Center for TMnet Streamyx • Handling calls from customer that have technical difficulties/enquiries regarding the broadband internet services provided by the company (TMnet Streamyx). • Provides support to customers by anticipating the problem faced and giving guidance to troubleshoot problems with their internet connection, creating reports and escalating the case to proper division. • Answers technical and product queries from customers.

Technical Support

• Jan 2005 - Sep 2005

• Setup and troubleshoot computers, servers and networks; from operating system installation to setting up server services. • Enterprise wide Anti-Virus solutions deployment (client-server) • Leads teams of 3-5 person; provide training and guidance to the team. • Documenting completed projects for handover. • Provide phone and on-site support to end users. • Setup and troubleshoot computers, servers and networks; from operating system installation to setting up server services. • Enterprise wide Anti-Virus solutions deployment (client-server) • Leads teams of 3-5 person; provide training and guidance to the team. • Documenting completed projects for handover. • Provide phone and on-site support to end users.