Experience

Moore Afghanistan

• Afghanistan
• Business Consulting and Services
• 1 - 100 Employee

• Call Center Manager

  • Sep 2021 - Present

• Sales Business Analyst

  • Aug 2020 - Present

• Help Desk Analyst

  • Feb 2020 - Present



Etisalat Afghanistan

• Afghanistan
• Telecommunications
• 500 - 600 Employee

• Call Center Specialist

  • Apr 2018 - Aug 2018

  As CC(Call Center) Agent at CC Staff Department Etisalat Afghanistan I have Managed all the inbound and outbound calls, have identified the customer’s needs, answering questions, and provided a solution to issues. Also, upselling products and services if possible, build sustainable customer relationships, Flexible have adapted to unique customer queries and situations. Friendly empathetic, calm under Pressure, Efficient I have been proactive in anticipating customer needs. I have been able to apply professional yet unorthodox solutions to customer problems to quickly and effectively resolve the issue and improved customer satisfaction.



Kabul Line Group of Companies

• Marketing Specialist

  • Oct 2017 - Jan 2018

  communicate with the customers, present Seminars On the Company products, and describe every product and the strategies of the company to the customer. And introduce the products on Social media and in regional markets, my aim was to the distribution of the company’s goods and services, resolving customer complaints, prepared departmental budgets and analyzed sales statistics. Give daily, weekly, monthly sales reports of the company. communicate with the customers, present Seminars On the Company products, and describe every product and the strategies of the company to the customer. And introduce the products on Social media and in regional markets, my aim was to the distribution of the company’s goods and services, resolving customer complaints, prepared departmental budgets and analyzed sales statistics. Give daily, weekly, monthly sales reports of the company.



Khalili Medicals

• Pharmacist Assistant

  • Mar 2016 - Aug 2016

  Responsible for maintaining File records submitted required pharmacy Daily, weekly and monthly reports. As assistant pharmacist responsibilities were to:  Managing monthly reports of the required pharmacy file records. Mix and dispense prescribed medicines for pharmaceutical preparations. Pour, weight, or measure the necessary dosages prescribed by physicians Compounded medicines. Education and canceling for patients on optimal use of medicines. Responsible for maintaining File records submitted required pharmacy Daily, weekly and monthly reports. As assistant pharmacist responsibilities were to:  Managing monthly reports of the required pharmacy file records. Mix and dispense prescribed medicines for pharmaceutical preparations. Pour, weight, or measure the necessary dosages prescribed by physicians Compounded medicines. Education and canceling for patients on optimal use of medicines.



Ariana Afghan English Language & Computer Center

• English Second Language Teacher

  • Mar 2014 - Aug 2014

  Thought the English language short programs as English language instructor prepared the presentations for the students for better understandings. and as computer instructor has thought the computer programs and the definition of the computer parts and software programs like MOS Software and hardware, also instructed mathematics short programs to the students. Thought the English language short programs as English language instructor prepared the presentations for the students for better understandings. and as computer instructor has thought the computer programs and the definition of the computer parts and software programs like MOS Software and hardware, also instructed mathematics short programs to the students.