Experience

Tewtel Group of Companies

• Lebanon
• Automotive
• 1 - 100 Employee

• Call Center Representative

  • Feb 2022 - Present

  Beirut, Lebanon Landrover | Honda | Aston Martin | Dong feng Manage inbound and outbound customer calls in a timely manner. Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Keep records of all conversations in our call center database in a comprehensible way. When assigned, attend educational seminars. Build strong relationships with… Show more Landrover | Honda | Aston Martin | Dong feng Manage inbound and outbound customer calls in a timely manner. Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Keep records of all conversations in our call center database in a comprehensible way. When assigned, attend educational seminars. Build strong relationships with customers. Follow our customer engagement strategy. Responsible for procurement and inventory controlling. Head of administration at HQ in verdun. Process job applications via mails, scans and hard copies. Provide assistance to all departments. Conduct orientation, and oversee the training of new employees. Show less



Gray Mackenzie Retail Lebanon

• Lebanon
• Retail
• 300 - 400 Employee

• Merchandiser

  • Nov 2021 - Dec 2021

  Beirut, Lebanon Results-driven merchandiser with a keen eye for product placement and visual display. Analyzing market trends, researching product demand, and creating appealing presentations to drive sales. Skilled in inventory management, ensuring stock levels are optimized to meet customer demands while minimizing costs and waste. Exceptional organization, creative thinking, and attention to detail make me adept at maximizing product visibility and enhancing the overall shopping experience. Strong… Show more Results-driven merchandiser with a keen eye for product placement and visual display. Analyzing market trends, researching product demand, and creating appealing presentations to drive sales. Skilled in inventory management, ensuring stock levels are optimized to meet customer demands while minimizing costs and waste. Exceptional organization, creative thinking, and attention to detail make me adept at maximizing product visibility and enhancing the overall shopping experience. Strong interpersonal and communication skills enable collaborative relationships with clients, vendors, and cross-functional teams. Show less



NAS- CAFE

• South Africa
• 1 - 100 Employee

• Phone Operator & Cashier & Dispatcher

  • Jan 2019 - Jan 2020

  Beirut, Lebanon Phone operator skilled in handling large call volumes and providing exceptional customer service. Proficient in utilizing telecommunication systems to efficiently answer inquiries, resolve issues, and transfer calls as needed. Strong communication, multitasking, and problem-solving abilities help maintain a professional and courteous demeanor, ensuring customer satisfaction. Detail-oriented cashier with a proven track record of accurately handling cash transactions and providing excellent… Show more Phone operator skilled in handling large call volumes and providing exceptional customer service. Proficient in utilizing telecommunication systems to efficiently answer inquiries, resolve issues, and transfer calls as needed. Strong communication, multitasking, and problem-solving abilities help maintain a professional and courteous demeanor, ensuring customer satisfaction. Detail-oriented cashier with a proven track record of accurately handling cash transactions and providing excellent customer service. Knowledgeable in operating cash registers, processing payments, and maintaining a clean and organized checkout area. Strong numeracy skills and attention to detail contribute to a seamless and positive customer experience. Highly organized and efficient dispatcher adept at coordinating schedules, managing incoming requests, and dispatching personnel as needed. Skilled in using dispatch software and communication systems to ensure timely and effective response to incidents. Excellent problem-solving skills and ability to remain calm under pressure enable effective crisis management and efficient resource allocation. Show less