Ahmad Nuralam
Service Manager at PT. Brother International Sales Indonesia- Claim this Profile
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Bahasa Jepang Professional working proficiency
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English Full professional proficiency
Topline Score
Bio
Chris Surya S.
Ahmad is partner in Brother Service Center and Brother Customer Care that I can rely on
Shalina A.
Mr. Ahmad is responsible for his job, can motivate his team, a good leader, he can manage his works, able work underpressure, hardworker, and nice person. eventhough we're in different division but he and his team can support my division well.
Chris Surya S.
Ahmad is partner in Brother Service Center and Brother Customer Care that I can rely on
Shalina A.
Mr. Ahmad is responsible for his job, can motivate his team, a good leader, he can manage his works, able work underpressure, hardworker, and nice person. eventhough we're in different division but he and his team can support my division well.
Chris Surya S.
Ahmad is partner in Brother Service Center and Brother Customer Care that I can rely on
Shalina A.
Mr. Ahmad is responsible for his job, can motivate his team, a good leader, he can manage his works, able work underpressure, hardworker, and nice person. eventhough we're in different division but he and his team can support my division well.
Chris Surya S.
Ahmad is partner in Brother Service Center and Brother Customer Care that I can rely on
Shalina A.
Mr. Ahmad is responsible for his job, can motivate his team, a good leader, he can manage his works, able work underpressure, hardworker, and nice person. eventhough we're in different division but he and his team can support my division well.
Credentials
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3級 Japanese Language Proficiency Test
-Dec, 2009- Oct, 2024
Experience
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PT. Brother International Sales Indonesia
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Indonesia
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Consumer Electronics
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1 - 100 Employee
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Service Manager
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Apr 2018 - Present
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Assistant Service Manager
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May 2013 - Mar 2018
Call Center & Service Department Head
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Service Executive
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Dec 2008 - Apr 2013
• Division Head of Customer Service and Call Center • Proposed Service plans, summaries, evaluation and recommendation for improvement.• Maintain relationship and work together with ASP's Partner to expanding network of Authorized Service Provider (ASP) • Customer Complain Handling • Maintain IT and Network in Service Center /Call Center • Collecting Partners satisfaction survey• Responsible for ASPs Technical Training • Intensive Service & cost analysis, budgeting, forecasting• Type approval process for Telecommunication feature • Spare parts stock maintenance & monitoring
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PT. ASTRA DAIHATSU MOTOR
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Indonesia
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Automotive
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700 & Above Employee
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Japanese Translator
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Jan 2008 - Nov 2008
Japanese Translator for Foreign staff of Astra Daihatsu Motor Japanese Translator for Foreign staff of Astra Daihatsu Motor
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PT Erakomp Infonusa
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Indonesia
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Retail
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1 - 100 Employee
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Project Engineer
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Oct 2007 - Jan 2008
Project of IT hardware procurement in TELKOM Project of IT hardware procurement in TELKOM
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AGC Group
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Japan
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Glass, Ceramics and Concrete Manufacturing
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700 & Above Employee
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Staff
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Mar 2002 - Feb 2005
Quality Control Quality Control
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Education
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2014 - 2015
Universitas Budi Luhur
Master's degree, Magister Management -
1999 - 2007
Institut Teknologi Indonesia
Bachelor's degree, Electrical Engineering -
2002 - 2002
Adachi Gakuin
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Community
