Experience

Al Rajhi Bank Malaysia

• Malaysia
• Banking
• 100 - 200 Employee

• Assistant Branch Manager ( Relief Branch Manager)

  • May 2022 - Present

  - Responsible on all the branch operations and sales activities ,ensure that the branch’s internal guideline, policies and operational procedures are observed by the employees when carrying out their assigned duties to minimize associated risks - Ensure efficiency and quality services are provided to the customers with due compliance to laws, regulations, branch’s established guidelines, policies and manuals - Overseeing the branch relevant processes i.e. include but not limited… Show more - Responsible on all the branch operations and sales activities ,ensure that the branch’s internal guideline, policies and operational procedures are observed by the employees when carrying out their assigned duties to minimize associated risks - Ensure efficiency and quality services are provided to the customers with due compliance to laws, regulations, branch’s established guidelines, policies and manuals - Overseeing the branch relevant processes i.e. include but not limited to over the counter transactions, remittance transactions, checking of all branch transactions. - Manage and monitor internal controls to safeguard adequacy. - Responsible for regulatory reports to the relevant authorities / bodies - Involve in reviewing and implementing process improvement to the branch internal guidelines, policies and operational procedures - Involve in the branch’s resource and manpower planning, administrative issues, budget and planning related matters - Lead and guide the branch employees to heighten their capability and capacity on branch operations duties and in promoting the bank products - Collaborate with the other departments to ensure branch effectiveness, and maintain good rapport with the customers, other branches, Head Office, the Group and with relevant parties - Act as Head of Teller for Branch Cash Management, - Achieved Nil Audit findings for year 2022 - Achieve growth and hit sales targets by successfully managing the sales team - Present sales, revenue and expenses reports and realistic forecasts to the management team - Design and implement a strategic business plan that expands bank’s customer base and ensure it’s strong presence - Present sales, revenue and expenses reports and realistic forecasts to the management team Show less - Responsible on all the branch operations and sales activities ,ensure that the branch’s internal guideline, policies and operational procedures are observed by the employees when carrying out their assigned duties to minimize associated risks - Ensure efficiency and quality services are provided to the customers with due compliance to laws, regulations, branch’s established guidelines, policies and manuals - Overseeing the branch relevant processes i.e. include but not limited… Show more - Responsible on all the branch operations and sales activities ,ensure that the branch’s internal guideline, policies and operational procedures are observed by the employees when carrying out their assigned duties to minimize associated risks - Ensure efficiency and quality services are provided to the customers with due compliance to laws, regulations, branch’s established guidelines, policies and manuals - Overseeing the branch relevant processes i.e. include but not limited to over the counter transactions, remittance transactions, checking of all branch transactions. - Manage and monitor internal controls to safeguard adequacy. - Responsible for regulatory reports to the relevant authorities / bodies - Involve in reviewing and implementing process improvement to the branch internal guidelines, policies and operational procedures - Involve in the branch’s resource and manpower planning, administrative issues, budget and planning related matters - Lead and guide the branch employees to heighten their capability and capacity on branch operations duties and in promoting the bank products - Collaborate with the other departments to ensure branch effectiveness, and maintain good rapport with the customers, other branches, Head Office, the Group and with relevant parties - Act as Head of Teller for Branch Cash Management, - Achieved Nil Audit findings for year 2022 - Achieve growth and hit sales targets by successfully managing the sales team - Present sales, revenue and expenses reports and realistic forecasts to the management team - Design and implement a strategic business plan that expands bank’s customer base and ensure it’s strong presence - Present sales, revenue and expenses reports and realistic forecasts to the management team Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Sales & Service Manager ( Top Performer 2021 )

  • Jan 2021 - Apr 2022

  Manage daily operations of branch in the absence of Branch Manager. - Assist Branch Manager in implementing business development strategies. for assigned branch. - Set goals and assist sales team to achieve branch. individual targets and projected profits. - Approached SME and Corporate company to onboard salary perks account. - Provide warm, friendly and welcoming atmosphere for both employees and customers. - Provide quality and exceptionally services to customers. -… Show more Manage daily operations of branch in the absence of Branch Manager. - Assist Branch Manager in implementing business development strategies. for assigned branch. - Set goals and assist sales team to achieve branch. individual targets and projected profits. - Approached SME and Corporate company to onboard salary perks account. - Provide warm, friendly and welcoming atmosphere for both employees and customers. - Provide quality and exceptionally services to customers. - Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description. - Assist Branch Manager to operate the branch in line with company procedures and policies. - Ensure that the branch personnel comply with federal and state laws. - Maintain operational standards to provide an excellent working environment for employees. - Ensure the facility is kept clean, safe and orderly. - Communicate personally with customers to ensure customer satisfaction. - Resolve customer complaints promptly and efficiently. - Support sales promotion activities including promotional campaigns, micro-marketing events, and trade shows .offsite account opening - Ensure operational excellence and integrity of the branch. - Develop action plans to enhance operational controls and optimize customer service. - Assist in performance appraisals, promotions, and compensation activities for employees. - Win Top Performance Sales & Service Manager for year 2021

• Customer Service Banker

  • Jul 2015 - Dec 2020

  Banking Operation Services -Providing help and advice to customers using your organisation's products or services; -communicating courteously with customers by telephone, email, letter and face to face; -investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; -handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing… Show more Banking Operation Services -Providing help and advice to customers using your organisation's products or services; -communicating courteously with customers by telephone, email, letter and face to face; -investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; -handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers; -analysing statistics or other data to determine the level of customer service your organisation is providing; - developing feedback or complaints procedures for customers to use; -improving customer service procedures, policies and standards for your organisation or department; -learning about organisation's products or services. -keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. - internal , local and overseas transfer -assist on collection dept , negotation and advise to debt customer - answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards - KYC (know your customer) , update customer info in details as per require by Customer Due Diligence team - Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards - Open, set timers and close the safe deposit vault utilizing dual control - conduct call-backs to external check printing companies to verify customer information - process lockbox payments, including deposit preparation and daily report transmission - Contact customers to obtain necessary signatures on items with missing or irregular signatures - Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and commercial resolutions, powers of attorney, levies, miscellaneous deposit documentation and general correspondence



CIMB

• Malaysia
• Financial Services
• 700 & Above Employee

• Executive

  • Feb 2013 - Jun 2015

  CIMB Bank Berhad Georgetown, Penang February 2015 – Present Position Title (Level) : Personal Financial Consultant / Mortgage Specialist Industry : Banking & Financial Services - Responsible for performing routine operational duties related to Opening Account(CASA) , Personal Financing , Amanah Saham Berhad , Bancansurrance , Credit Cards , Fix Deposit, Wealth Management ,Residential, construction and commercial mortgage loans in compliance with the Financing Bank's policies,… Show more CIMB Bank Berhad Georgetown, Penang February 2015 – Present Position Title (Level) : Personal Financial Consultant / Mortgage Specialist Industry : Banking & Financial Services - Responsible for performing routine operational duties related to Opening Account(CASA) , Personal Financing , Amanah Saham Berhad , Bancansurrance , Credit Cards , Fix Deposit, Wealth Management ,Residential, construction and commercial mortgage loans in compliance with the Financing Bank's policies, procedures . - Assists in the loan application process , originates loan documentation and boards loans , conducts loan funding and processes payments or advances as directed . - Distributes and schedule daily and monthly reports - Promotes business for the Bank by maintaining good customers , developers , lawyers , agent , real estate agent , valuer relations and referring customers to appropriate staff for new services. - Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. - Handle customer complaints and take appropriate action to resolve them. - Compute payment schedules.. - Analyze potential loan markets and develop referral networks to locate prospects for loans. - Review loan agreements to ensure that they are complete and accurate according to policy. - Submit applications to credit analysts for verification and recommendation. - Approve loans within specified limits, and refer loan applications outside those limits to management for approval. - Market bank products to individuals and firms, promoting bank services that may meet customers' needs. - Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action. - Set credit policies, credit lines, procedures and standards in conjunction with senior managers. - Arrange for maintenance and liquidation of delinquent properties. Show less CIMB Bank Berhad Georgetown, Penang February 2015 – Present Position Title (Level) : Personal Financial Consultant / Mortgage Specialist Industry : Banking & Financial Services - Responsible for performing routine operational duties related to Opening Account(CASA) , Personal Financing , Amanah Saham Berhad , Bancansurrance , Credit Cards , Fix Deposit, Wealth Management ,Residential, construction and commercial mortgage loans in compliance with the Financing Bank's policies,… Show more CIMB Bank Berhad Georgetown, Penang February 2015 – Present Position Title (Level) : Personal Financial Consultant / Mortgage Specialist Industry : Banking & Financial Services - Responsible for performing routine operational duties related to Opening Account(CASA) , Personal Financing , Amanah Saham Berhad , Bancansurrance , Credit Cards , Fix Deposit, Wealth Management ,Residential, construction and commercial mortgage loans in compliance with the Financing Bank's policies, procedures . - Assists in the loan application process , originates loan documentation and boards loans , conducts loan funding and processes payments or advances as directed . - Distributes and schedule daily and monthly reports - Promotes business for the Bank by maintaining good customers , developers , lawyers , agent , real estate agent , valuer relations and referring customers to appropriate staff for new services. - Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. - Handle customer complaints and take appropriate action to resolve them. - Compute payment schedules.. - Analyze potential loan markets and develop referral networks to locate prospects for loans. - Review loan agreements to ensure that they are complete and accurate according to policy. - Submit applications to credit analysts for verification and recommendation. - Approve loans within specified limits, and refer loan applications outside those limits to management for approval. - Market bank products to individuals and firms, promoting bank services that may meet customers' needs. - Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action. - Set credit policies, credit lines, procedures and standards in conjunction with senior managers. - Arrange for maintenance and liquidation of delinquent properties. Show less



RHB Banking Group

• Malaysia
• Financial Services
• 700 & Above Employee

• Financial Executive

  • Mar 2009 - Jan 2013

  - Marketing, promoting and ultimately selling Bank commercial banking products particularly Business Premises Financing with the primary objective of increasing the sales volume of the Bank. - Pre-Contract Examination (PCE) Life and Certificate Examination for Investment- Linked Life Insurance (CEILI) license. - Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self generated leads . - Set appointments, carry-out… Show more - Marketing, promoting and ultimately selling Bank commercial banking products particularly Business Premises Financing with the primary objective of increasing the sales volume of the Bank. - Pre-Contract Examination (PCE) Life and Certificate Examination for Investment- Linked Life Insurance (CEILI) license. - Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self generated leads . - Set appointments, carry-out sales call visits , prospecting and early engagement with new to bank customers, - Daily customer servicing to walk-in customers in branch for wealth management products - Branch operational activities and financial services ,processes all new account transactions, assisting customers in their selection of various accounts and financial services, cross-selling the Bank's products and services,opening, maintaining and closing of all account types,performing branch clerical duties,promoting business for the Bank by maintaining good customer. - Insurance ,Life and General Unit Trust,Travel Insurance - Specialist in Personal Financing Frontline Services Mortgage Advisor Business Financing Private Banking Investment Banking and Properties Personal Financing,Insurance and Mortgage Document Processing Frontline Services Show less - Marketing, promoting and ultimately selling Bank commercial banking products particularly Business Premises Financing with the primary objective of increasing the sales volume of the Bank. - Pre-Contract Examination (PCE) Life and Certificate Examination for Investment- Linked Life Insurance (CEILI) license. - Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self generated leads . - Set appointments, carry-out… Show more - Marketing, promoting and ultimately selling Bank commercial banking products particularly Business Premises Financing with the primary objective of increasing the sales volume of the Bank. - Pre-Contract Examination (PCE) Life and Certificate Examination for Investment- Linked Life Insurance (CEILI) license. - Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self generated leads . - Set appointments, carry-out sales call visits , prospecting and early engagement with new to bank customers, - Daily customer servicing to walk-in customers in branch for wealth management products - Branch operational activities and financial services ,processes all new account transactions, assisting customers in their selection of various accounts and financial services, cross-selling the Bank's products and services,opening, maintaining and closing of all account types,performing branch clerical duties,promoting business for the Bank by maintaining good customer. - Insurance ,Life and General Unit Trust,Travel Insurance - Specialist in Personal Financing Frontline Services Mortgage Advisor Business Financing Private Banking Investment Banking and Properties Personal Financing,Insurance and Mortgage Document Processing Frontline Services Show less