Experience

Property Masters Group sal - PMG

• Lebanon
• Consumer Services
• 1 - 100 Employee

• General Manager

  • Jan 2020 - Present



Property Masters Group sal - PMG

• Lebanon
• Consumer Services
• 1 - 100 Employee

• Operations Manager

  • Oct 2015 - Mar 2019

  Managing the operational activities of PMG, delivering Owners Association and Property Management services to a group of the most luxurious and best properties in Lebanon. Managing the operational activities of PMG, delivering Owners Association and Property Management services to a group of the most luxurious and best properties in Lebanon.



Khidmah

• United Arab Emirates
• Facilities Services
• 700 & Above Employee

• Manager - Khadamati Services - Khidmah

  • Oct 2012 - Sep 2015

  Khadamati is an internal department in Khidmah that handles all individual services provided by Khidmah, mainly to freehold properties by arranging PPM contracts with landlords. It also consists of all specialized services provided by Khidmah, which includes but is not limited to:- HVAC duct cleaning- Water tank cleaning- Swimming pool cleaning and maintenance- Landscaping and lawn care and maintenance- Pest control- Waterless car cleaning- High rise buildings’ façade cleaning- Housekeeping - Motor rewinding and Electronics repair workshopMy role in Khadamati started from creating the processes and procedures of the department, flow charts of each business sector, job descriptions for Khadamati employees, to day to day activities of the department.

• Facilities Manager

  • Jul 2009 - Sep 2012

  Projects Handled:- Al Rayana Development - Abu DhabiResponsibility: TFM- Abu Dhabi Judiciary DepartmentResponsibility: Hard Services- Khalidia VillageResponsibility: TFM- Sas Al Nakheel CompoundResponsibility: TFM- Abu Dhabi MunicipalityResponsibility: Soft Services



FlexClean Environmental Solutions

• General Manager

  • 2008 - 2009



FGB

• United Arab Emirates
• Banking
• 700 & Above Employee

• Maintenance Engineer

  • 2006 - 2008

  • Following up tenders in both commercial and technical aspects.• Following up received quotations; discuss and negotiate with the suppliers for better offers to beat estimated budgets.• Project studies, quantity take off, and study for material requirements and costing.• Handling the commercial matters such as reviewing and preparation of contracts and agreements, following up projects and jobs with contractors and suppliers.• Reporting work in progress to the management and landlords.• Surveying the completed jobs and preparing snag lists.• Multiple project management including planning, mobilizing resources and procurement of necessary materials/equipment.• Implementing and maintaining all administrative policies to insure high level of productivity.• Office administration works, maintaining excellent filing system for all office paper works supervises the daily operation of projects and jobs.• Preparing comparative statements for different projects, regarding maintenance contracts, and negotiating with maintenance companies to get the best services with the best prices.• Leading the different maintenance contractors, following up their jobs and speeding the services response time and resolution time.• Preparing monthly reports, technical and commercial aspects for every compound/building, and submitting it to the management to revue the cost management, service and preventive maintenance schedules.



VTS Group

• Luxembourg
• Industrial Machinery Manufacturing
• 200 - 300 Employee

• Regional Product & Marketing Manager

  • 2005 - 2006

  • Updating all technical data of our products, between our sales team and the factory.• Managing supervisors for units’ selections, assembly and installation.• Managing application engineers, for products selections.• Meeting customers, presenting the product. • Arrangement of all seminars, Road Shows, in UAE and other countries, for new product launching campaigns. (I arranged and presented seminars in Dubai, Abu Dhabi, Qatar, Pakistan, Poland, Jordan, KSA and Lebanon)• Presenting all seminars, technical presentations, to consultants, contractors and end users, and answering their questions.• Arrangement of all advertisements, in newspapers, technical magazines, yellow pages.• Arrangement of gifts and giveaways to be given to customers during seminars and road shows.• Updating website, for latest news, latest projects.• Preparing reference book, including all prestigious jobs, to be presented to the customers with the submittals and pre-qualification documents.• Preparing and designing pre-qualification documents, updating it. • Responsible about catalogs updating.• Plan and organize travel arrangement for official tours to customers visiting our factories.



UTS Carrier

• Service Engineer

  • Oct 2002 - Nov 2004

  • Yearly Service schedule planning, for more than 230 HVAC service contract, of different buildings, villas, factories in Abu Dhabi, for preventive maintenance. • Managing 6 supervisors, 10 team leaders and around 120 technicians.• Quoting service agreements and contracts for different projects.• Controlling customers’ complaints, and achieving targets in complaints response, resolution and total time.• Controlling spare parts usage, site inspections for maintained sites, in corrective and preventive maintenance.• EH&S controlling and giving EH&S trainings to supervisors, team leaders and technicians.• Updating the system for complaints resolution and spare parts used for every complaint.• Ensuring customer satisfaction, by preparing curtsey calls and visits to customers’ premises to make sure all services are done on time and with high quality.• Handling and taking over sites, from different contractors or maintenance companies with ensuring the completion of all snag lists from both sides.