Experience

Zayup Communications

• Pakistan
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2022 - Feb 2023

  I was being working In Pakistan for US Pizza stores.That was a call center. It was a remote work of taking orders over the phone from customers by using the software. Our job was to entertain the customer like a king.For me Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I learned alot from my previous job some of my utmost experiences are as following. * Answered customer telephone calls… Show more I was being working In Pakistan for US Pizza stores.That was a call center. It was a remote work of taking orders over the phone from customers by using the software. Our job was to entertain the customer like a king.For me Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I learned alot from my previous job some of my utmost experiences are as following. * Answered customer telephone calls promptly to avoid on-hold wait times. * Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Answered constant flow of customer calls with minimal wait times. * Updated account information to maintain customer records. * Clarified customer issues and determined root cause of problems to resolve product or service complaints. * Participated in team meetings and training sessions to stay informed about product updates and changes. * Developed customer service policies and procedures to meet and exceed industry service standards. * Processed customer service orders promptly to increase customer satisfaction. * Handled customer inquiries and suggestions courteously and professionally. * Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. * Calculated correct order totals, updated accounts, and maintained detailed records for inventory management. * Trained new personnel regarding company operations, policies and services. * Educated customers about billing, payment processing and support policies and procedures. * Increased efficiency and performance by monitoring team member productivity and providing feedback. * Resolved associate, tool and service delivery issues revealed by statistical reports and bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Show less I was being working In Pakistan for US Pizza stores.That was a call center. It was a remote work of taking orders over the phone from customers by using the software. Our job was to entertain the customer like a king.For me Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I learned alot from my previous job some of my utmost experiences are as following. * Answered customer telephone calls… Show more I was being working In Pakistan for US Pizza stores.That was a call center. It was a remote work of taking orders over the phone from customers by using the software. Our job was to entertain the customer like a king.For me Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I learned alot from my previous job some of my utmost experiences are as following. * Answered customer telephone calls promptly to avoid on-hold wait times. * Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Answered constant flow of customer calls with minimal wait times. * Updated account information to maintain customer records. * Clarified customer issues and determined root cause of problems to resolve product or service complaints. * Participated in team meetings and training sessions to stay informed about product updates and changes. * Developed customer service policies and procedures to meet and exceed industry service standards. * Processed customer service orders promptly to increase customer satisfaction. * Handled customer inquiries and suggestions courteously and professionally. * Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. * Calculated correct order totals, updated accounts, and maintained detailed records for inventory management. * Trained new personnel regarding company operations, policies and services. * Educated customers about billing, payment processing and support policies and procedures. * Increased efficiency and performance by monitoring team member productivity and providing feedback. * Resolved associate, tool and service delivery issues revealed by statistical reports and bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Show less



Zayup Global Communications

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2021 - Dec 2022