Experience

Eastin Hotel Penang

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Jan 2023 - Present

• Duty Manager

  • Nov 2021 - Jan 2023

• Guest Service Associate

  • Jun 2019 - Nov 2021

  - Build a connection with guests, own any issues that arise, and deliver a positive outcome- Communicate proactively to our guests on multiple platforms (text, phone, and email)- Book reservations over the phone or through 3rd party platforms- Work with field teams to ensure every stay is as seamless as possible- Proactive and taking the initiative to create positive and memorable guest experiences- Assist other departments as needed



Hotel Equatorial Penang

• Malaysia
• Hospitality
• 1 - 100 Employee

• Front Desk Trainee

  • Feb 2018 - Aug 2018

  - Greeted visitors and provided required information. - Answered and forwarded phone calls. - Updated mailing lists. - Maintained cleanliness of reception area. - Greeted visitors and provided required information. - Answered and forwarded phone calls. - Updated mailing lists. - Maintained cleanliness of reception area.



Hotel Equatorial Penang

• Malaysia
• Hospitality
• 1 - 100 Employee

• Front Office Officer

  • Jun 2014 - Feb 2015

  - Greet visitor and register new guest, recorded information and inputted data into PMS system. - Facilitated check out for guest, relayed information on checkouts to housekeeping department. - Up-selling guest rooms and promoting hotel services. - Handling cash payments. - Maintained clean and neat front desk area. - Greet visitor and register new guest, recorded information and inputted data into PMS system. - Facilitated check out for guest, relayed information on checkouts to housekeeping department. - Up-selling guest rooms and promoting hotel services. - Handling cash payments. - Maintained clean and neat front desk area.



PARKROYAL Penang

• Pulau Pinang, Malaysia

• Trainee

  • Dec 2012 - May 2013

  - Assigned to five departments. (F&B, Kitchen, Housekeeping, Front Office and Human Resource) - Learning the responsibility of each departments - Understanding the reality of working in hotel industry by taking constructive criticism well. - Assigned to five departments. (F&B, Kitchen, Housekeeping, Front Office and Human Resource) - Learning the responsibility of each departments - Understanding the reality of working in hotel industry by taking constructive criticism well.