Experience

TeleFinity

• Jordan
• Information Technology & Services
• 1 - 100 Employee

• Technical Consultant

  • Jul 2018 - Present

  Amman, Jordan Performing analyses on hardware, software, and network capabilities. Consulting with management and other departments as required. Improving system efficiency by consulting with end-users and providing innovative solutions. Analyzing and improving the performance of web-based portals. Resolving logged errors, as well as ensuring system security and encryption. Documenting processes and monitoring system performance metrics. Ensuring that computer hardware remains compatible… Show more Performing analyses on hardware, software, and network capabilities. Consulting with management and other departments as required. Improving system efficiency by consulting with end-users and providing innovative solutions. Analyzing and improving the performance of web-based portals. Resolving logged errors, as well as ensuring system security and encryption. Documenting processes and monitoring system performance metrics. Ensuring that computer hardware remains compatible with software updates. Implementing the latest technological advancements and solutions. Performing diagnostic tests and troubleshooting. Training end-users on hardware functionality and software programs. Show less



KEMS Zajil Telecom

• Kuwait
• Telecommunications
• 1 - 100 Employee

• NOC Engineer

  • Jun 2016 - Jun 2018

  Jordan Technical Support for Zajil Telecom (ISP) VIP Corporate Customers Analyze, configure and troubleshoot small, medium and large size networks. Troubleshooting customer complaints for internet and Data services regardless the media (ADSL-PPPoA, ADSL-PPPoE, SHDSL, Fiber, GPON, ISDN Voice, Voice, Wireless and Microwave). Solve product and network problems of low, medium, and high complexity. Troubleshooting starts from DSLAM then Backbone routers going toward Customer side CPE, Router… Show more Technical Support for Zajil Telecom (ISP) VIP Corporate Customers Analyze, configure and troubleshoot small, medium and large size networks. Troubleshooting customer complaints for internet and Data services regardless the media (ADSL-PPPoA, ADSL-PPPoE, SHDSL, Fiber, GPON, ISDN Voice, Voice, Wireless and Microwave). Solve product and network problems of low, medium, and high complexity. Troubleshooting starts from DSLAM then Backbone routers going toward Customer side CPE, Router and Switch. Opening & following up trouble tickets (Resolving, Halting & Closing). Dealing with different kinds of Cisco routers on daily basis such as (800, 1800, SOHO97, 6260, 3800, 7000) series, Cisco Switch’s such as (3750, 2950) series, DSLAM MALC, DSLAM New Paradyne (8820) and Cisco DSLAM (6250) series and ISDN voice Modems. Troubleshoot network connectivity problems (LAN and WAN) in daily operations. Experienced with physical layer interfaces and cabling standards. Network Monitoring and Network Efficiency Analysis. Troubleshooting for Email / Web Hosting / Domain services. Show less



TeleFinity

• Jordan
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Engineer

  • Jun 2014 - Jun 2016

  amman • Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation • Integration with other PBX’s (CUCM, Avaya, Nortel, Ericsson, Mitel, Siemens, Panasonic), FXO’s and FXS gateways (Grand Stream). • Follow and implement all directives, policies, and procedures. • Supervise and assign duties to developers and technical staff. • Manages client interaction and expectations regarding development… Show more • Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation • Integration with other PBX’s (CUCM, Avaya, Nortel, Ericsson, Mitel, Siemens, Panasonic), FXO’s and FXS gateways (Grand Stream). • Follow and implement all directives, policies, and procedures. • Supervise and assign duties to developers and technical staff. • Manages client interaction and expectations regarding development efforts. • Provide technical support and representation at trade shows, conferences, and similar events • Perform hardware and software installations. • Develop technical documentation for training, software/hardware use, user procedures, and as-required project deliverable. • Technical Support Supervision on TeleFinity systems and implementation of: • TeleFinity - Contact Center. TeleFinity - IVR / build and design scripting. • TeleFinity - Recording System (Digital, Analog and IP Recording). • TeleFinity - Billing System. • TeleFinity - Helpdesk System. Show less



Giga company for telecommunication services

• Trainee Telecommunication Engineer

  • 2013 - 2013

  amman Working closely with civil engineers, electrical, engineering technicians and staff to ensure projects are delivered on time and within budget. Duties: Outdoor coverage, new sites. Installation. Alignment Configuration. In door coverage (galleria mall, sweifieh) Dismantle.