Internal Audit Manager

• Jan 2023 - Present

Group Internal Audit Senior Manager

• Jul 2020 - Dec 2022

Performed IT Audit engagement of SAP ERP system and IT operations. Conducted risk control matrix for each audit engagement conducted. Identified control gaps in internal controls, processes and systems. Compiled audit program for all assurance engagements. Created audit reports for management and abridged reports to the audit committee. Followed up on all audit recommendations and assisted management by consultancy services to ensure the timely implementation of the recommendations. ● Provided consultation for SAP cloud migration project. Show less

Internal Audit Manager

• May 2015 - Jun 2020

● Established and structured the internal audit department. ● Established and structured the internal audit department. ● Implemented the 3 years risk-based audit plan for the IAA. ● Conducted risk control matrix for each audit engagement conducted. ● Identified control gaps in internal controls, processes and systems through in-depth research and assessment. ● Compiled audit program for all assurance engagements. ● Created audit reports for management and abridged reports to the audit committee and presented them. ● Followed up on all audit recommendations and assisted management by consultancy serviced to ensure the timely implementation of the recommendations. ● Certified the company with ISO 9001:2015, bringing all departments with the leadership of the internal audit team to international standards. ● Provided consultation for the implementation of ERP system in the company. ● Reported zero finding in the quality management report following the newly set business compliance and audit engagement by certification body. ● Managed all investors relations along with the direct communication with and reporting to the investment board, financial audit committee. Show less

Founder

• Mar 2014 - May 2015

● Founded and managed Sea Wreckers Diving Center in Hurghada ● Certified diving instructor. ● Founded and managed Sea Wreckers Diving Center in Hurghada ● Certified diving instructor.

Sales Compliance Advisor

• May 2010 - Feb 2014

● Led quality control reviews of all sales discounts and deals to check adherence to IBM rules. ● Reduced operational risks while organizing compliance testing through managing a team of 4 testers, working on data analysis and root cause analysis, thus providing direct recommendations for global and regional sales operations risks. ● Designed and delivered - virtually and in-person - plans the Middle East and Africa teams on compliance and internal procedures. ● Awarded excellent performance appraisal scores for 2 consecutive years. ● Reported on the Sales team performance on a quarterly basis for the global team, and on an annual basis in preparation for MSAC report. ● Earned the title of SME by advising staff and customers and working directly with external regulatory bodies throughout audits or to remedy compliance issues. Show less

Accountant

• Feb 2008 - Apr 2010

● Reformed and reorganized the procedures for the Clients Security Deposit accounts. ● Minimized financial risks, liabilities and worker's salary tax deductions claims by coordinating corrective actions and recommending new operations flow.

Senior Process Analyst

• Oct 2005 - Jan 2008

● Designed and led the implementation of the “Training Audit Guide” and processes for NTRA. ● Determined and developed data processing methodology to improve and optimize the quality of service measurements.● Supervised and conducted illustration sessions for different management models including Strategic Management Process.● Identified and analyzed project risks and developed mitigation strategies.● Facilitated all data collection procedures related to the organizational KPIs. Show less

Environment Quality Senior Coordinator

• May 2004 - Oct 2005

· Responsible for social marketing activities.· Project Manager for ISO 14001.· Responsible for all ISO 140001 documentation.· Responsible for environmental site assessment.· Project manager for environmental projects.· Responsible for writing all department processes.· Consultant for A-CRM projects in MobiNil.

Loyalty & Retention Specialist:

• May 2002 - Apr 2004

· Managing the Retention function in MobiNil.· Managing Analytical CRM in MobiNil.· Assessed for creating retention projects process.· Creating churn contingency plans for each post-paidproduct launched.· Responsible for assessing new products impact onexisting post paid & prepaid products.· Project Manager for retention projects.· Managing the analytical P-CRM platform.· Responsible for proactive retention campaigns tominimize churn and build customer loyalty (Achieved187% of target).· Responsible for data-mining and customer analysisusing pre-set regression models.· Responsible for assessing various alternative CRMtools.· Managing a cross-functional retention team toimplement retention programs.· Implementation of analytical CRM projects. Show less

Churn Modeling Specialist

• May 2001 - May 2001

· Responsible for proactive retention campaigns to minimize (Achieved 187% of target). · Responsible for assessing various alternative CRM tools. · Managing Analytical CRM · Responsible for data-mining and customer analysis using pre-set regression models. · Responsible for proactive retention campaigns to minimize (Achieved 187% of target). · Responsible for assessing various alternative CRM tools. · Managing Analytical CRM · Responsible for data-mining and customer analysis using pre-set regression models.

Computer Instructor

• May 2000 - May 2001

· Instructing technical Microsoft Courses · Site manager in Assuit (FGF Project) · Technical Courses to the American Embassy · Developing curriculums · Instructing technical Microsoft Courses · Site manager in Assuit (FGF Project) · Technical Courses to the American Embassy · Developing curriculums

Technical Support

• Mar 1999 - Jan 2000

· Database Administrator · Technical support for Internet operations · Database Administrator · Technical support for Internet operations

Developer

• Oct 1998 - Mar 1999

· All development activities · Internet development. · Constructed the web site. · Participated in the Cairo Telecomp 99 Exhibit. · All development activities · Internet development. · Constructed the web site. · Participated in the Cairo Telecomp 99 Exhibit.