General Manager

• Jun 2022 - Present

Executive Assistant Manager

• Oct 2021 - Jun 2022

Director of Rooms

• May 2021 - Oct 2021

Director of Food and Beverage

• Nov 2016 - Apr 2021

Food and Beverage Operations Manager

• May 2013 - Nov 2016

Assistant General Manager

• Apr 2011 - Mar 2013

Reporting to Regional General Manager. In charge of the daily operation of a 200 seat dining and a 50 seat cocktail lounge. Manage a team of 70 employees, including Executive Head chef, Sous chef, Bar Manager, Assistant Manager and supervisors. Responsible for hiring, developing and performance reviews Supervise operation of cocktail lounge to maximize profitability, minimize legal liability and conform to alcoholic beverage regulations. Work with other management personnel to plan marketing and advertising. Perform frequent checks to ensure consistent high quality of service, food and entertainment. Ensure the profitability, budget and costs by liaising with head of departments to achieve monthly targets. Focus on guest satisfaction for a profitable service of food and beverages. Provide training and development plans for staff to maximize the performance level. Direct hiring, training and scheduling of employees. Comply with all health and safety regulations of Dubai municipality health and Tourism department. Show less

Restaurant Manager

• May 2010 - Apr 2011

Pre-Opening Team Established and maintained relationships with customers and staff. Recruiting, training and staff development of the pre-opening team. Rosters and scheduling work hours according to resort activities. Evaluate health and safety practices against standards, maintaining HACCP records up to date. Menu planning, maintain food quality control and price costing. Record information about inventories and stock control. Ensure sanitary practices for food handling, general cleanliness of kitchen and dinning areas. Meeting and greeting customers and organising table reservations. Advising customers on Menu and wine choice. Respond to customer complaints and feedback. Perform administrative activities such as payroll, record keeping and ordering. Show less

Assistant General Manager

• Oct 2006 - Dec 2008

In charge of the daily operation and management of 70 seats fine dining restaurant and a cocktail lounge, with a team of 4 Department heads and 36 staff. Responsible for menu planning, pricing, purchasing, cost control, inventory checks and stock control. Staff Recruitment and training methods for kitchen staff and bartenders, regular staff meetings and 2-yearly employees appraisals. Liaising with The General Manager, Executive Chef, and Sous-Chef and bar manager, ensuring all corporate standards are followed. Productivity and sales-mix analysis, schedule and vacation planning. HACCP and hygiene implementation. Establishing and maintaining quality service standards as per Trader Vic’s and Intercontinental Hotel Group policies & procedures. Maintaining guest relations, awareness of trends in the industry, organising promotions, outside catering, group function dinners and events. Show less