Experience

TAMGO - The Machinery Group LLC.

• Saudi Arabia
• Machinery Manufacturing
• 100 - 200 Employee

• Product Manager

  • Dec 2021 - Present



Zahid Tractor

• Saudi Arabia
• Machinery Manufacturing
• 700 & Above Employee

• Business Development Manager

  • Jan 2021 - Nov 2021

  Develop plans and work to position zahid tractors teams ( Sales, Product Support, and service) to obtain the majority share of all business related to caterpillar product.

• Franchise Sales Manager - Power System Division

  • Apr 2016 - Dec 2020

  Responsible for the sale of the Power System products within the allocated Region to meet annual volume, revenue and profit targets set by the company- Meet or exceed annual budget target for PSD by ensuring the effective sales coverage of all the users of Power System products in the Region.- Meet annual sales objectives set by the company - Conduct professional sales negotiations with prospective customer and ensure customer's satisfaction in all aspects of the business relationship.- Produce realistic and timely sales forecasts for PSD to assist Product Management in their inventory planning.- Monitor the P& L sheet and Control direct costs relating to PSD to be in line with the budget.- Ensure the staff under his supervision receive the necessary training and counselling to conduct their jobs in a professional manner.- Monitor and document all relevant market and competitive activities for his products to assist the company in its strategic sales planning.

• Regional Customer Experience Manager

  • Jan 2015 - Mar 2016

  - Achieve the highest level of customer satisfaction and loyalty through implementing the Customer Experience (CX) Strategy and ensure optimum employee engagement and awareness of CX initiatives to help build a customer centric culture within the organization- Implement and enforce the CX strategy within the region- Manage alignment between CX Strategy and Company strategy in regional projects deployed- Disseminate the CX Communication Plan and Materials across the regions to raise employee engagement and awareness- Cascade CX vision and purpose regularly across the region with updates on CX initiatives and projects- Run regional projects to develop customer friendly processes that enhance CX to improve loyalty and satisfaction scores- Manage regional CX project teams effectively to deliver CX process improvements- Monitor the regional surveys across various customer touch points (e.g. Sales, Rental, Service, Parts) to capture CX elements of loyalty and satisfaction- Manage the regional service recovery process to remedy any customer issues or complaints

• Six Sigma Black Belt

  • Sep 2013 - Dec 2014

  Handling Projects which imrpove Company Process,Reduce wastes,and increase the compnay Profit as well as the customers loyalty... 1- Customer Experience Management (CEM)2- Parts Release - Credit Customer3- PSD Invoicing System 4- CPS (CAT PRoduction System)

• Key Accounts Manager

  • Jan 2012 - Aug 2013

  Responsible to handle VIP customers and guid the sales team in the Power system department within the Region to meet the annual volume, revenue and profit targets. Meet the annual Sales objectives . Control the cost related to the department. Preparing annual/ monthly forecast, studying the market and the new projects which exist, separate the target on the sales team.

• Senior Sales Engineer

  • Jan 2010 - Dec 2011

  Handling a list of customers, and managed Caterpillar Generators sales in the Region with an annual target per annum,Developed sales plans to build, grow, and maintain Caterpillar Generators market potential in the Kingdom of Saudi Arabia.

• Sales Engineer

  • Nov 2006 - Dec 2009

  Ensured cost-effective coverage of the sales territory and reported outcome via call report system i.e. CRM(Customer Relationship Management)Reported on regular basis the sales forecasts within the territory.Achieved annual sales target within agreed levels by the management.