Assistant Manager of Technology (IT Operations)

• Aug 2022 - Present

Assistant Manager of Technology

• Nov 2021 - Aug 2022

❖ Supervise entire ICT operation and support for all system maintenance and administration activities encompassing troubleshooting, installation, licensing, and configuration as well as backup. ❖ Manage daily helpdesk activities towards ensuring timely resolution of all tickets. ❖ Oversee the planning of hardware and software upgrades including business plan preparation and budgeting as well as infrastructure deployment within budgets and timelines. ❖ Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organizational settings. ❖ Managed all third-party vendors’ activities as well build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation, and contract negotiation. Show less

Executive II Technology (IT Operations)

• Jul 2017 - Nov 2021

 Project Manager for various Infra-related activities (Microsoft Office 365, Cyber Security, Infrastructure as a Service Review (IaaS), laptop leasing, etc).  PIC for company’s daily operations of the IT infrastructure, maintenance, and applications.  Worked hand-in-hand with procurement team in establishing networking and negotiation with product vendors and telecoms service providers.  Support data migration by Accounting software provider (RAMCO) for the Finance Department and first-level troubleshooter for finance-related IT hiccups.  Client Onboarding, product adoption and provide technical guidance of best practices to application development and business teams  The representative of the Technology team for the Internal Audit process to ensure all IT related SOPs are complied with and involved in Asset Inventory Management to ensure a company’s asset is properly accounted for.  Dealt with packet captures and troubleshooting network performance problems (Command Prompt, SSH, Cisco, Powershell, etc) to smoothen daily company operations.  Performance and capacity management of infrastructure platforms using off-shelf products and building internal tools. Show less

Technical Analysis Engineer

• Jul 2016 - May 2017

 Assisted Services Manager for daily IT operations of the company including maintenance of IT infrastructure  Certified for Unify (Siemens) in providing support for end-users  Project lead for system upgrades of Westin Hotel to ensure hotel customers booking are captured correctly.  Involved in PABX network troubleshooting and software distribution  PIC for router updates and domain name management, performance monitoring, as well as coordination with affiliated networks.  Assisted Services Manager for daily IT operations of the company including maintenance of IT infrastructure  Certified for Unify (Siemens) in providing support for end-users  Project lead for system upgrades of Westin Hotel to ensure hotel customers booking are captured correctly.  Involved in PABX network troubleshooting and software distribution  PIC for router updates and domain name management, performance monitoring, as well as coordination with affiliated networks.

Technical Engineer (Dell)

• Dec 2015 - Jul 2016

 Provided technical support to various clients as certified Dell technician  Solved various ticketing problem on-site for end-users and clients  Repaired server and Dell computer hardware’s as well as solved Dell software issues on-site and in-house  Provided technical support to various clients as certified Dell technician  Solved various ticketing problem on-site for end-users and clients  Repaired server and Dell computer hardware’s as well as solved Dell software issues on-site and in-house

Service Engineer

• Nov 2014 - Dec 2015

 Project lead for installation PABX system at the Ministry of Education (MOE), Putrajaya.  Provided training to end-user as well as product service updates to the customers.  Provided routine maintenance & contractual services for contract customers as per the Company’s maintenance schedule.  Provided technical service of installation, commissioning, maintenance, and other technical support to end-users.  Involved in-house QC test, software updates & upgrades.  Assisted and advised sales in preparing service proposal and quotation requested by customers  Accessed into the technical database for fault resolution before escalating to next level support  Provided software programming to integrate to the existing solution. Show less

Intern & Technician Assistant (Part-time)

• May 2014 - Nov 2014

 Troubleshooting, configuration, commissioning, installation and maintaining system Integrated Network Controller (INC), Node B, User Equipment (PCMCIA, Router, Modem, etc), Element Manager System (EMS) and 3G network based on IPWireles product.  Troubleshooting, configuration, commissioning, installation and maintaining system Integrated Network Controller (INC), Node B, User Equipment (PCMCIA, Router, Modem, etc), Element Manager System (EMS) and 3G network based on IPWireles product.

Intern

• May 2006 - Aug 2006

 Internship for Diploma.  Learn about MDF frame for the fixed telephone system.  Know and learn how the system network operation system (NOC) function  Internship for Diploma.  Learn about MDF frame for the fixed telephone system.  Know and learn how the system network operation system (NOC) function