Experience

Techinvestkw

• Investment Management

• IT Project | Managing partner

  • Mar 2021 - Present

  ▪ Manage the day-to-day workload of the Development Team, ensuring that work is allocated, prioritized and completed within defined KPIs. ▪ Oversee employees and their daily interactions with customers and do so to company standards. ▪ Analyze and create project scope and milestones for several company initiatives ▪ Manage the handling and assigning of daily tasks within the company ▪ Hold regular meetings with all departments to ensure open communication and expectations throughout a project ▪ Address customer concerns in reference to products, services rendered or employee interactions ▪ Actively seek to resolve any concerns while adhering to the company policy and standards of behavior ▪ Ensure proper communication concerning changes in established milestones or challenges that may affect the outcome of a project's completion date Show less



Schlumberger

• United States
• Oil and Gas
• 700 & Above Employee

• • Jun 2020 - Feb 2021

• • Dec 2019 - Jun 2020

  Ensures that the Operations System (Operations System) is an integral part of operating and standardize to the operational models. The Operations System Field Deployment Lead improves each aspect of business performance within the assigned Product Department continuously, and align the organization, process, management system, and digital capabilities to optimize effectiveness.Ensures the Operations System is deployed, and that processes are defined and maintained at each level within the Product Line Department, as well as ensure that the Process Owner role is clearly assigned at Product Line headquarters and the Regional Market.Creates and coordinates strategy and efforts toward reaching Operations System targets, and monitors key performance indicators related to Operations System, and ensures Operations System roll-outs are implemented so they meet the adoption and value metrics and that all relevant business processes and support systems are operational. Improves processes through monitoring and analyzing impact and performance effectiveness. Key Responsibilities: Communicate project vision and goals, including alignment with target operating model. Engage leadership and obtain sign-off to supporting and sustaining any required changes. Validate change impact assessment and implement change plans. Complete business readiness assessments and execute remediation actions. Participate in solution readiness, infrastructure and security readiness, and user testing. Review, validate, and assist in execution of data cleansing plans. Perform and execute stakeholder analysis and engagement plans. Ensure alignment with transformation governance model. Customize and execute training plan. Validate value metrics, implement plan for value metrics enablement, and ensure value tracking mechanisms are in place. Validate IT applications and infrastructure readiness plans, including relevant data. Show less

• • Jul 2017 - Dec 2019

  - Resolves and closes incidents/service requests as per help desk procedures & allocated timelines - Liaises with customer, other SLB IT support groups and 3rd party providers when necessary - Maintains Global Asset Management database with all the required updates related to the hardware he responsible for - Conducts hardware and software maintenance and support - Participate actively in IT team and follow up closely on the objectives & KPO - Troubleshoots and resolves PC incidents and/or VIP requests - Assists with SCSI on IT security issues and virus elimination - Assists local Server Team when server maintenance is required- - Assists in infrastructure setup & renovation project at location including the network devices, Lenel PACs, CCTV, Servers, PABX & Lync System - Works closely with Distributed Services, Systems, Network Support and Event Management teams - Coordinates spare asset inventory - Assists local Network Team when network equipment maintenance is required - Presents and educates IT solutions, methods, and tools to customer in order to increase their efficiency. - Active member in Area/Geomarket projects to accomplish common objectives - Participate as one of the key person in IT Domain structure - Supervise suppliers to perform maintenance, IMAC of IT equipment: PACS, UPS, PBX, Printers, Cabling system, etc. - Works with Enterprise Services teams to deploy upgrades to customers servers, LANs, WANs and wireless networks - Has authority to manage small, low risks IT projects at location - Leads in Area/Geomarket projects to accomplish common objectives - Ready to take on additional responsibilities; Security champion, LDAP Champion, Wellsite Connectivity champion, etc - Perform regular IT hardware (junk) disposal following the Fixed Asset Disposal Procedure - Listens, understands, and interprets customer requirements in order to propose solutions which enable the business to be more efficient Show less



Ministry of Electricity and Water of Kuwait

• Software Developer

  • Apr 2015 - Jul 2017

  Developing an internal website for the ministry writing scripts for many software to ensure the stability of workflow Handel small projects for the ministry developing a new website for the ministry and a call center web application for the hot line emergencies Developing an internal website for the ministry writing scripts for many software to ensure the stability of workflow Handel small projects for the ministry developing a new website for the ministry and a call center web application for the hot line emergencies



Boubyan Bank

• Kuwait
• Banking
• 700 & Above Employee

• • Feb 2013 - Oct 2014

  The social media Officer is responsible for analyzing content via social media for brand sentiment, relevance, and influence. Candidate will also provide quality inbound and outbound responses to customers who have reached out to Boubyan Bank through social media about a service failure or other complaint, compliment, suggestion or request for assistance, or who may be identified to receive proactive service-related communications through social media. Responsible for developing a response to customer comments and ensuring that the customer has a great experience with the brand by continuing the conversation in a professional manner in order to resolve their problem and continue a positive relationship. Key Responsibilities/Tasks 1. Monitor Boubyan's social media presence on Facebook, Twitter and other social media channels for potential threats or opportunities. 2. Follow internal handbook to remove any unnecessary negative comments, while leaving a healthy discussions of constructive criticism. 3. Increase or enhance user interaction through participation in conversations. 4. Assistance in developing and implementing content. 5. Work with community manager and with higher managements on development of topics of interest. 6. Create banking industry engaged b-logs, discussion boards and other sites. 7. Monitor online corporate reputation. 8. Comply with Boubyan's social media policy and procedures effectively. 9. Respond to customer service inquiries via email and web chat in a timely manner. 10. Answer customer service phone calls and provide exceptional service. 11. Escalate issues to the proper contacts. 12. Engage consumer/community members offline when appropriate to resolve issues/concerns. 13. Create content calendar for social media14. Designing the videos and the photos for social media posts Show less

• • Jan 2012 - Feb 2013

  Responsible for assisting in providing IT support to various departments of the bank and manage the bank's IT infrastructure on a 24/7*365 basis ensuring banks applications and services are available always to internal and external users.Operate the banks computer hardware infrastructure as per operating procedures. Operate the banks applications and systems as per operating procedures.Monitor application program processing steps and take corrective actions in case of system abends and inform concerned staff outcome.Follow system rerun/re-start procedures as per instructions in the Operations Manual or as advised by the system support staff.Ensure the ATM network is kept operation 24/7 with receipts, journal, cash etc. through continuous monitoring.Perform a variety of tasks within the general scope of the job and others that may be assigned by the management.Attending Calls from Boubyan Bank employees regarding some technical issues. Show less