Experience

Rum Invest

• Jordan
• Financial Services
• 1 - 100 Employee

• Senior Information Technology Administrator

  • Aug 2022 - Present

  - Monitoring and maintaining networks and servers. - Upgrading, installing and configuring new hardware and software to meet company objectives. - Implementing security protocols and procedures to prevent potential threats. - Creating user accounts and performing access control. - Performing diagnostic tests and debugging procedures to optimize computer systems. - Documenting processes, as well as backing up and archiving data. - Developing data retrieval and recovery procedures. - Designing and implementing efficient end-user feedback and error reporting systems. - Supervising and mentoring IT department employees, as well as providing IT support. - Keeping up to date with advancements and best practices in IT administration. Show less



The Land International Investment & Real Estate Development Co.

• Jordan
• Real Estate
• 1 - 100 Employee

• Information Technology Supervisor

  • Feb 2020 - Jun 2022

  - Analyzing existing computer systems and making recommendations for upgrades and improvements. - Developing and overseeing the installation of systems, which include software and hardware. - Performing tests and troubleshooting, as well as quality assurance. - Implementing safety procedures and data recovery plans. - Recruiting, training, and evaluating staff members. - Developing user manuals, as well as policies, procedures, and safety protocols. - Collaborating with other departments and professionals in the development of IT systems. - Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications. - Delegating tasks and developing budgets and work schedules. - IT Assets Management. - Staying up-to-date with field advancements and ensuring the team receives refresher training as well. - Level 1 & 2 Support in Peak Time. - System Administrator on SAP Business one. - Setup and manage Low Current systems such as CCTV, Access-Doors. - Setup and Configuring Sophos Firewalls Roles and VPN (Host to Host and Site to site) - Setup and configuring Aruba Switching and Access points. - Setup and configuring IP Telephony. - Design the network Architecture and implement it with my team for any new project such as (Souq Bab Al- Madeinah Mall and Dabouq Royal Apartments). Show less



Monarch Hotel

• Georgia
• Hospitality
• 1 - 100 Employee

• Data Center Engineer

  • Oct 2017 - Feb 2020

  - Designing, setting up, and managing information/network systems at data centers. - Inspect power cooling systems to identify and fix flaws that may be detrimental to network performance. - Maintain and conduct repairs on the physical structure that houses data center equipment. - Monitor and evaluate servers contained in a data center and calibrate them and perform backups to ensure standard performance and preservation of useful data. - Installing, configuring and maintaining routers, firewalls (Sophos) and virtual private networks (host- to-host, site-to-site, IPsec and SSL). - Manage network device alarms and perform basic troubleshooting to diagnose and repair network hardware systems. - Carry out accounts and systems administration by managing user accounts/network file share rights, resetting passwords, and maintaining various operating systems. - Carry out performance-tuning operations on data center storage systems to ensure high level of data quality, availability, and security. - Evaluating, designing, and recommending choice network adapters, backup solutions, and network systems are also part of the data center engineer description. - Collaborate with the departmental heads of an organization such as the sales and marketing managers to develop and implement strategies for improved data center operations. - Audio and video systems and CCTV are within my responsibilities. - System admin and familiar on Sky software hospitality systems such as (Accounting System FBN, Front office FOS, Point of sale POS, Material management system JANA and tele-communication system). - Low Current System such as Access-door and CCTV. Show less



Fast Rubbit

• Sweden

• Systems and Support |Technical Engineer

  • May 2017 - Oct 2017

  - Install, configuring, upgrade, support and troubleshoot Computer as operating systems XP, Windows 7, 8 ,10 and Microsoft Office 2007, 2010, 2013, 2016 and any other authorized desktop applications. - Install, configuring, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. - Troubleshooting system and network problems and diagnosing and solving hardware or software faults. - Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems. - Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. - Troubleshooting network connectivity in a LAN/WAN environment. - Setting up new users and disabling expired accounts in accordance with HR requirements. - Network Shares | Permissions. - Responsible for managing backups. - Setting up and configuring new laptops and desktops. - Installing authorized software to laptops and desktop - Installing authorized software to laptops and desktops. - Diagnosing and resolving technical issues. - Develop trends by monitoring and analyzing incoming calls, problems and support requests based upon Ticketing System. - Performs general preventative maintenance tasks on computers & printers. # Servers: - Backup Issues. - Active directory creation users and mange Group. - Resetting user passwords. - Lock/unlock user accounts. - O365 Admin. - Sharing file for users. # Outsource: - Airport International Group - Hikma Pharmaceuticals Co. Show less



Builders-Solutions(BSS)

• Network Administrator

  • Oct 2015 - Oct 2016

  - Level 1 and 2 support and Computer Technician H/S. - Windows Server Installation & Dealing with all windows & Microsoft Application. - Trace and troubleshoot the problem in network and fix it. - Domain Admin for BSS1 local Domain. - Control panel admin for website http://www.builders-solutions.com - Active Directory & Infra Structure (DNS, DHCP) Configurations. - Level 1 and 2 support and Computer Technician H/S. - Windows Server Installation & Dealing with all windows & Microsoft Application. - Trace and troubleshoot the problem in network and fix it. - Domain Admin for BSS1 local Domain. - Control panel admin for website http://www.builders-solutions.com - Active Directory & Infra Structure (DNS, DHCP) Configurations.



Krome Integrated Technologies (KIT)

• Hardware Sales Engineer

  • Jun 2015 - Sep 2015

  - Specialized in Disk Stations. ( SAN, NAS, DAS, RAID, Link Aggregation, …etc), (UTM, Terminals (ZeroClient, Thin Client) ). - Microsoft Dynamic Customer Relationship Management (CRM). - Firewalls, Load Balancers, Proxies, UTM, VPNs, IPS, WAF, URL Filtering, DLPs, NAT, …etc - Specialized in Disk Stations. ( SAN, NAS, DAS, RAID, Link Aggregation, …etc), (UTM, Terminals (ZeroClient, Thin Client) ). - Microsoft Dynamic Customer Relationship Management (CRM). - Firewalls, Load Balancers, Proxies, UTM, VPNs, IPS, WAF, URL Filtering, DLPs, NAT, …etc