Project Manager Scrum Master

• Jul 2023 - Present

Project manager/Scrum Master

• Mar 2023 - Jul 2023

Scrum Master

• Mar 2022 - Mar 2023

Snapp! is one of the largest service apps in the Middle East provides services such as ride-hailing, Food ordering, and delivery, Hotel and flight booking, and Online medical services such as visiting doctors and ordering medicine. During y time at Snapp!, I have achieved such feats: ● Increase delivery rate by 15% in 6 months using SAFe and Scrum@Scale. ● Coaching +40 people in 4 teams to achieve 95% of objectives and push limits by performance improvement. ● Using team-building techniques to motivate 4 teams and create a better working atmosphere. ● Reduce teamwork bottlenecks by conducting and enhancing the scrum process: sprint planning, daily stand-ups, sprint reviews, user story refinement, sprint retrospectives, etc. ● Reducing waste in the team by 50% using JIRA, Confluence, Eazy BI, Mirro, Trello. ● Increasing delivery rate using analytic tools such as Burndown, Velocity, Lead time, Commitment Reliability, Cycle time, Lead time, and other Agile metrics for 4 teams. ● Work with 4 Scrum Teams and 4 Product Owners to negotiate the MVP for delivery and analyze the results obtained by 26 teams at the end of each OKR quarter and use findings to improve the next. Show less

Agile transformation consultant

• May 2022 - Jan 2023

Behin Rahkar is the number one security solutions provider in the country with B2B and B2E approaches. During my time working with them, I allocated my weekends and early mornings, and evenings (My personal time that does not collide with my full-time work) to achieve such feats: ● Identifying maturity level in organization & designing transformation roadmap & Introducing two viable solution. ● Coaching the organization, management & employees on the agile way of working &Training Product owners. ● Helping the scrum master to make a better working environment for the teams to make an impact. ● Increase the average team’s productivity by 25%. Show less

Scrum Master/Product Owner/QAM

• Mar 2018 - Mar 2022

HCDT is a company that is active in 2 major areas of business: Online entertainment and 5G infrastructure. During my time there I did: ● Create, manage and update product backlog for 3 products. ● Optimize the scrum team's work and deliver a fully functional product with +$1,000,000 annual revenue. ● Helping 2 teams to improve their agile approach and performance using the scrum framework to overcome the delivery issue and increase productivity. ● Increasing the delivery rate from 10 to 40% and enhancing delivery pipeline using Kanban board as a visualization tool on trello board. ● Delivering a regular cadence of product release in each sprint in +40 sprints using JIRA, Confluence, Eazy BI, Miro, and Trello. ● Improving the delivery rate and reducing defect ration by approximately 50% using metrics such as Burndown, Velocity, Lead time, Commitment Reliability, Cycle time, Lead time, and other Agile metrics. ● Collaboration with 3 teams and product owner to remove +100 impediments on both organization and team level. Show less

Product improvement officer

• May 2017 - Mar 2018

Rayan Hamafza is one of the top solution providers for stock market brokerage companies. During my time in this company, my main working focus was on the following: ● Meeting with +100 customers to explore possible improvements and shortcomings. ● Transferring the result of set meetings to the dev team to deliver and build +10 new products. Rayan Hamafza is one of the top solution providers for stock market brokerage companies. During my time in this company, my main working focus was on the following: ● Meeting with +100 customers to explore possible improvements and shortcomings. ● Transferring the result of set meetings to the dev team to deliver and build +10 new products.

Freelance writer and translator

• Jan 2004 - Jan 2018

CIO

• Aug 2008 - Jul 2009

Customer Service Technician

• Jun 2007 - Aug 2008