IT Manager

• Jun 2010 - Present

*Define company's needs from technology by following corporate strategy *Implement New Corporate Software SQL or Oracle ( Micros Opera ) Business of Tourism *Database & Programs System Engineer ( Autodesk AutoCAD – Building Design Suite – Micro station – Staad Pro- Sap – Safe - …. Etc ) Administration Business of Engineering . * Evaluate Technical implications of Alternatives by introduce new tools * Control communication Cost by reporting system and call monitoring applications * Develop new and effective technology tools to enhance overall company' transaction by producing in house application and self made tailored data base *Assess Current Business requirements *Manage IT resources of all company's branches by implementing data networks *Develop and present IT capital yearly budget & Negotiate purchasing IT quotes *Develop present & restructure IT Department Organization Chart *Designing network: cabling infrastructure, wireless system and Website developing

Assistant Manager of Information Technology Systems

• Oct 2009 - Jun 2010

Assistant Manager IT

• Jan 2007 - Oct 2009

1.Participates in setting policies and procedures for IT activities, and monitors its execution on an on-going basis 2.Prepares the estimated annual budget according to operating costs, and directs all activities within the approved budget and monitors any deviations 3.Participates in identifying the optimum specifications of the needed IT equipment according to the departments requirements, and ensures the conformity with the approved specifications 4.Ensures an efficient technical support service (Helpdesk) to all users and provides users with technical troubleshooting information if necessary, monitors and analyses repeated malfunctions and recommends the necessary corrective and preventive actions 5.Provides technical advice concerning ready made software packages needed for the organization’s operations, verifies their conformity with the work requirements and technically assists their users 6.Facilitates the implementation of Oracle/ ERP applications in the concerned departments according to the set operating procedures and instructions and provides the necessary technical guidance 7.Ensures the proper implementation of the risk management plan to ensure business continuity in case of system breakdown or data loss, and directs the setup and maintenance of a reliable backup systems to all electronic documents 8.Ensures the efficient operation of all systems, networks, and equipment, identifies possible future deficiencies and upgrading requirements, and handles the regular maintenance for the organization’s IT equipment either internally or through external service providers 9.Maintains an information security system to secure the organization’s information against misuse penetration, viruses or any other technical deficiencies 10.Ensures the smooth supply of internet and intranet services to all users and liaises with the organization’s ISP to ensure constant connectivity and troubleshooting all internet connectivity problems

Supervisor of Information & Technology

• Feb 2006 - Jan 2007

Technical Support Manager

• Nov 2001 - Feb 2006

Senior Technical Support Manager

• Jun 1999 - Nov 2001