Experience

Signature Bank, N.A.

• United States
• Banking
• 1 - 100 Employee

• Information Technology Help Desk Manager

  • Jul 2021 - Present

• Information Technology Help Desk

  • Sep 2019 - Jul 2021

  - Execute the communication and deployment of information technology applications and data. - Provides MS Office, IBM applications, AS400/ Jack Henry, and internal application support to 150+ users by defining issues, troubleshooting, and documenting tickets. - Assisted project leads in development of laptop deployment in the COVID crisis.

• Courier Manager

  • Jan 2015 - Sep 2019

  Maumee ohio -Created efficiencies and identified opportunities for process improvements in designated projects, monthly reporting, and route verifications. -Managed and supported 23 direct reports to achieve gold standard service and accurate, timely delivery to clients. -Utilized data analytics to support 600+ business within the NWO/SEM regions to efficiently coordinate pick up and deliveries of daily settlements. -Achieved 98% client satisfaction on yearly surveys addressing… Show more -Created efficiencies and identified opportunities for process improvements in designated projects, monthly reporting, and route verifications. -Managed and supported 23 direct reports to achieve gold standard service and accurate, timely delivery to clients. -Utilized data analytics to support 600+ business within the NWO/SEM regions to efficiently coordinate pick up and deliveries of daily settlements. -Achieved 98% client satisfaction on yearly surveys addressing professionalism, timelines, responsiveness, and accuracy.

• Transaction Coordinator

  • Feb 2012 - Jan 2015

  Toledo, Ohio, United States - Executed over 150+ daily transactions in accordance with client standards and operational procedures. - Processed client checks, EOB's, and created daily deposit for medical accounts.