Aaron Hilgen

Technical Support Manager at COPAN Diagnostics, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Lenexa, Kansas, United States, US

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Bio

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Experience

    • United States
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Technical Support Manager
      • Jul 2021 - Present

      I am privileged to manage the UniVerse team of FSE's as well as work hands-on with the equipment when needed. This approach offers me the best chance to understand the needs of my engineers in the field as well as the desire to enrich their careers with the right tools, skills, and knowledge. Together we are propelling our service department to the highest level possible. Supplemental to that, I analyze automation productivity, repair trends, and parts lifespans to offer the best experience possible for our customers. Show less

    • United States
    • Medical and Diagnostic Laboratories
    • 200 - 300 Employee
    • Biomedical Equipment Technician
      • Mar 2018 - Jul 2021

      I validate, calibrate, and repair laboratory equipment each weekend to help off-set the workload of the full-time staff. I validate, calibrate, and repair laboratory equipment each weekend to help off-set the workload of the full-time staff.

    • Medical Equipment Manufacturing
    • 300 - 400 Employee
    • Field Service Technician III
      • Jul 2017 - Jul 2021

      I service the greater Kansas City and St Louis area, expanding out into Iowa, Nebraska, Oklahoma, Arkansas, and sometimes beyond. I install, maintain, repair, and educate veterinary clinics on the proper use of and maintenance of their medical equipment to further their ability to care for and treat their patients. In addition, I train all new technicians within my region. I service the greater Kansas City and St Louis area, expanding out into Iowa, Nebraska, Oklahoma, Arkansas, and sometimes beyond. I install, maintain, repair, and educate veterinary clinics on the proper use of and maintenance of their medical equipment to further their ability to care for and treat their patients. In addition, I train all new technicians within my region.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Biomedical Engineer
      • Feb 2016 - Jul 2017

      Maintain, calibrate, and repair all medical equipment in our 125-bed hospital. Our Bio-med team was trained in every category of equipment, not just specializing in beds or monitors, to be able to cover each other during vacations or illness. I was sent to Phillips Healthcare to train on their vitals monitors and received in-house training for Alaris IV pumps and BodyGuard 545 epidural IV pump. Maintain, calibrate, and repair all medical equipment in our 125-bed hospital. Our Bio-med team was trained in every category of equipment, not just specializing in beds or monitors, to be able to cover each other during vacations or illness. I was sent to Phillips Healthcare to train on their vitals monitors and received in-house training for Alaris IV pumps and BodyGuard 545 epidural IV pump.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Lab Aide II
      • Jul 2008 - Feb 2016

      Checking instrument reagents, performing daily and weekly maintenance on the AU5400. Pulling department pending lists and finding lost samples. Learning the inventory process for entire department needs such as reagents, replacement parts, pipette tips, cups, wash solution, etc. A part of many special projects like validating the AU5800, improving CPB, and joining the safety committee and Lab Week committee.

    • Lab Tech I
      • May 2005 - Jul 2008

      Started as data entry in the Microbiology department and quickly showed interest and skill in additional areas. After learning every assay in Microbiology I was promoted to Lab Tech I. Began training new hires and running New York/CAP surveys.

    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Park Services
      • Jun 2002 - Sep 2002

      Made sure the park looked neat, tidy, and enjoyable to the visitors. Swept the paths, collected the trash, and cleaned the bathrooms. Made sure the park looked neat, tidy, and enjoyable to the visitors. Swept the paths, collected the trash, and cleaned the bathrooms.

Education

  • Park University
    Bachelor of Science - BS, Business Administration and Management, General
    2020 - 2022
  • Johnson County Community College
    Associate's Degree, Industrial Electronics Technology/Technician
    2014 - 2015
  • Johnson County Community College
    Associate's Degree, Liberal Arts and Sciences/Liberal Studies
    2008 - 2013

Community

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