Experience

Medicare Health

• South Africa
• Health, Wellness & Fitness
• 1 - 100 Employee

• Healthcare Director

  • May 2019 - Present

  Responsible for R700m annual revenue of a national community healthcare group. Optimization of outputs occurs through integrating all Healthcare functions into a streamlined patient experience. The primary objective of the role is the strategic leadership of Dispensary, OTC, Clinic, Virtual Care and Medical Centres, ensuring best care is provided in the current state of operation, creating new models of operation for the future to result in improved EBIDTA position of the company.A multi-faceted role which requires acute consideration of various stakeholders including patients, healthcare professionals, industry partners and business divisions in enhancing existing business and driving business acquisition.Patients: Designing systems and processes to improve patient therapeutic outcomes whilst maximizing loyalty and subsequent consumer spend. Healthcare professionals: Leading a team of highly-skilled and educated pharmacists, nurses and pharmacist assistants responsible for delivering high-quality healthcare to 1million patients every year. Identifying professional development requirements, and motivating the team at various levels to achieve strategic company goals. Industry partners: Developing strong relationships with industry partners to maximize income in the execution of multi-million Rand deals. Engagement includes analysis of performance, macro-environmental influences, micro-environment changes, quarterly and annual planning, and continuous refinement of plans. Partners include medical aid schemes, government, pharmaceutical manufacturers and medical boards.Business divisions: An Exco member responsible for budgeting, forecasting, target achievement and in-depth business analysis and reviews. Problem solving is critical to identifying current execution gaps and opportunities for the future. Critical contributor to business wide decisions.

• Healthcare Product Leader

  • Mar 2017 - Apr 2019

  Negotiating trading terms with multi-national and generic pharmaceutical companies. Improving the commercial business position through negotiations and engagements with partners and prospective value-adding relationships, was a fundamental aspect of this role. Wholesale warehouse sales and profitability management.Full revenue responsibility including forecasting and target performance achievement of OTC and vitamins and supplements. Responsible for creating the sales strategy to improve performance in these areas, including private label strategy. Introduced performance management sales tools which led to increasing sales in high GP areas.Creating clinical training material for all healthcare professionals covering various therapeutic areas. Working closely with marketing to design communications to increase awareness about key campaigns. Successful group-wide rollout of private label vitamins range.

• Operations Manager

  • May 2014 - Feb 2017

  Creating processes and systems for the efficient operation of Pharmacies within the Group, whilst managing the day to day operations of 11 Pharmacies and 200 staff. Enhancing team performance through a servant leadership management style, with a strong focus on coaching.Notable achievements in this role:- Co-designed and implemented South Africa's first online doctor consultation platform to be rolled out at scale. Now a company known as Healthforce.- Consistently improved store profitability across different store and income types in various provinces- Key part of the build of the Pure Pharmacy Holdings group which started with six pharmacies and has now grown to 50



Glendower Pharmacy

• Pharmacy Manager

  • Jan 2012 - Apr 2014



Dischem Pharmacies

• Locum Pharmacist

  • Jan 2007 - Mar 2014



Western Cape Department of Health

• Community Service Pharmacist

  • Jan 2011 - Dec 2011



Tygerberg Academic Hospital

• Intern Pharmacist

  • Jan 2010 - Dec 2010