Adrian Castaneda
Sr. Manager of Content & Community at Mix Tech, Inc.- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
Currin Brenner
If I had my own company and crafted a list of people I’d want to hire, Adrian would be on that shortlist. I actually look forward to our 1:1s so I can tell him how awesome he is. He is the type to come in early and stay late to get the job completed. He has incredible attention to detail and learns quickly. He can easily communicate complex ideas; he gets the big picture. Even when everyone around him is having a bad day, Adrian’s attitude is positive and warm. Even when our users are cursing and yelling, he remains cool and collected. Everyone at StumbleUpon appreciates and values Adrian’s work and respects him as a person. Our users trust that Adrian will follow up on bugs, feature requests, and needs (because he diligently does). One user even dressed up her dog with sunglasses, a hat, and a sign that said
Cyrus Fard
Adrian brings a keen understanding of quality and user experience to his role at StumbleUpon. He is exceptional at following through from the point of a user reporting an issue, to the documentation/prioritization of the issue, to working with engineering cross-functionally to troubleshoot the issue. He brings a strong insight to a variety of aspects of his role, from social media, to community management, to technical support and is a key asset at StumbleUpon.
Currin Brenner
If I had my own company and crafted a list of people I’d want to hire, Adrian would be on that shortlist. I actually look forward to our 1:1s so I can tell him how awesome he is. He is the type to come in early and stay late to get the job completed. He has incredible attention to detail and learns quickly. He can easily communicate complex ideas; he gets the big picture. Even when everyone around him is having a bad day, Adrian’s attitude is positive and warm. Even when our users are cursing and yelling, he remains cool and collected. Everyone at StumbleUpon appreciates and values Adrian’s work and respects him as a person. Our users trust that Adrian will follow up on bugs, feature requests, and needs (because he diligently does). One user even dressed up her dog with sunglasses, a hat, and a sign that said
Cyrus Fard
Adrian brings a keen understanding of quality and user experience to his role at StumbleUpon. He is exceptional at following through from the point of a user reporting an issue, to the documentation/prioritization of the issue, to working with engineering cross-functionally to troubleshoot the issue. He brings a strong insight to a variety of aspects of his role, from social media, to community management, to technical support and is a key asset at StumbleUpon.
Currin Brenner
If I had my own company and crafted a list of people I’d want to hire, Adrian would be on that shortlist. I actually look forward to our 1:1s so I can tell him how awesome he is. He is the type to come in early and stay late to get the job completed. He has incredible attention to detail and learns quickly. He can easily communicate complex ideas; he gets the big picture. Even when everyone around him is having a bad day, Adrian’s attitude is positive and warm. Even when our users are cursing and yelling, he remains cool and collected. Everyone at StumbleUpon appreciates and values Adrian’s work and respects him as a person. Our users trust that Adrian will follow up on bugs, feature requests, and needs (because he diligently does). One user even dressed up her dog with sunglasses, a hat, and a sign that said
Cyrus Fard
Adrian brings a keen understanding of quality and user experience to his role at StumbleUpon. He is exceptional at following through from the point of a user reporting an issue, to the documentation/prioritization of the issue, to working with engineering cross-functionally to troubleshoot the issue. He brings a strong insight to a variety of aspects of his role, from social media, to community management, to technical support and is a key asset at StumbleUpon.
Currin Brenner
If I had my own company and crafted a list of people I’d want to hire, Adrian would be on that shortlist. I actually look forward to our 1:1s so I can tell him how awesome he is. He is the type to come in early and stay late to get the job completed. He has incredible attention to detail and learns quickly. He can easily communicate complex ideas; he gets the big picture. Even when everyone around him is having a bad day, Adrian’s attitude is positive and warm. Even when our users are cursing and yelling, he remains cool and collected. Everyone at StumbleUpon appreciates and values Adrian’s work and respects him as a person. Our users trust that Adrian will follow up on bugs, feature requests, and needs (because he diligently does). One user even dressed up her dog with sunglasses, a hat, and a sign that said
Cyrus Fard
Adrian brings a keen understanding of quality and user experience to his role at StumbleUpon. He is exceptional at following through from the point of a user reporting an issue, to the documentation/prioritization of the issue, to working with engineering cross-functionally to troubleshoot the issue. He brings a strong insight to a variety of aspects of his role, from social media, to community management, to technical support and is a key asset at StumbleUpon.
Experience
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Mix Tech, Inc.
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Construction
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1 - 100 Employee
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Sr. Manager of Content & Community
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Apr 2016 - Present
• Project Management of cross-functional teams redesigning onboarding and developing internal tools • Collaborate with product teams on developing new features • Log and prioritize bugs for engineering team • Managed QA process with 3rd party testers • Project Management of cross-functional teams redesigning onboarding and developing internal tools • Collaborate with product teams on developing new features • Log and prioritize bugs for engineering team • Managed QA process with 3rd party testers
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StumbleUpon
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United States
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Food Production
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Customer Support and Community Manager
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Feb 2012 - Jun 2018
Technical Support and QA for StumbleUpon across mobile and desktop platforms. Bug and feature request tracking while working closely with product engineers to represent user needs and issues. Maintaining support documentation and providing specifications for internal admin tools. Community and social media management via Twitter, G+, Facebook and GetSatisfaction. Technical Support and QA for StumbleUpon across mobile and desktop platforms. Bug and feature request tracking while working closely with product engineers to represent user needs and issues. Maintaining support documentation and providing specifications for internal admin tools. Community and social media management via Twitter, G+, Facebook and GetSatisfaction.
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Scribd
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United States
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Technology, Information and Internet
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200 - 300 Employee
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Customer Support
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Jul 2011 - Feb 2012
Provided excellent service to private users and large publishers via Zendesk Analyzed daily FTP uploads from publisher partners Managed payments, refunds, and disputes for store and subscriptions purchases through Paypal, Chargify, and Authorize.net Escalated and tracked bugs for the engineering team Edited and updated FAQ's, Getting Started Guides, and admin support tools Communicated user feedback and feature requests to other departments for Scribd.com and Float Mobile Reader Provided excellent service to private users and large publishers via Zendesk Analyzed daily FTP uploads from publisher partners Managed payments, refunds, and disputes for store and subscriptions purchases through Paypal, Chargify, and Authorize.net Escalated and tracked bugs for the engineering team Edited and updated FAQ's, Getting Started Guides, and admin support tools Communicated user feedback and feature requests to other departments for Scribd.com and Float Mobile Reader
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Apple Retail
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France
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Retail
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100 - 200 Employee
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Back of House Specialist
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Jul 2010 - Jul 2011
Demonstrated hardware and software for users in 2 languages Troubleshot technical issues over the phone or in store Enacted inventory practices to reduce shrink and increase accuracy Demonstrated hardware and software for users in 2 languages Troubleshot technical issues over the phone or in store Enacted inventory practices to reduce shrink and increase accuracy
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Freelancer
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Dec 2009 - Dec 2010
Edited event listings for online and print editions Reported and edited for local news and arts sections Edited event listings for online and print editions Reported and edited for local news and arts sections
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San Francisco Bay Guardian
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Newspaper Publishing
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1 - 100 Employee
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News Intern
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Jan 2010 - Jun 2010
Pitched, researched, and developed concise and informative articles on topics both local and national Collaborated with Staff writers on feature articles Pitched, researched, and developed concise and informative articles on topics both local and national Collaborated with Staff writers on feature articles
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BlogCatalog.com
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Administrator
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2009 - 2009
Filtered new blogs, categorized, and rated them according to content Removed spam or inappropriate blogs Filtered new blogs, categorized, and rated them according to content Removed spam or inappropriate blogs
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Santa Barbara Independent
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United States
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Newspaper Publishing
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1 - 100 Employee
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Writer, Asst. Editor
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Jan 2007 - Dec 2008
Writing and editing local news for print and online. Arts and entertainment writer doing film and music reviews. Assistant listings editor. Writing and editing local news for print and online. Arts and entertainment writer doing film and music reviews. Assistant listings editor.
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Arts Writer
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2007 - 2008
Reported for arts sections including music and movie reviews for Santa Barbara Film Festival. Reported for arts sections including music and movie reviews for Santa Barbara Film Festival.
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Education
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2004 - 2008
UC Santa Barbara
BA, English -
2006 - 2007
University of Barcelona
Community
