Experience

Alijarah Holding (Q.S.C)
• Qatar
• Investment Management
• 1 - 100 Employee
• Fleet Executive

  • Nov 2015 - Present


MAHINDRA FIRST CHOICE SERVICES LTD.

• India
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Corporate service advisor

  • Apr 2012 - Nov 2015

  Implementation and monitoring of workshop management system for all Company Owned company operated outlets in south India. Monitoring Process & CSI at outlet levels and initiate corrective action Regular audits at the outlet. Regularly monitoring essential performances like CSI, Complaints closures, TAT, productivity, Ticket size and contribution %. In mechanical and bodyshop divisions. Initiating actions to recover the identified gaps. Training and implementation of all new products in south region. SAP training for new employees and periodical training for Service Advisors and Works Managers Audit of invoices and outsourced Purchase Orders for correctness. Up selling & VAS penetration.



Kun Hyundai Auto company

• Customer Service Advisor

  • Oct 2011 - Apr 2012

  Service Advisor - Handle JDP customers Plan & monitor same deliveries Maintain & Improve the CSI as per company targets Improving the service lab by VAS & Accessories targets achievement Improving the business by bodyshop customers from mechanical services Maintaining the pic up & drop driver team Service Advisor - Handle JDP customers Plan & monitor same deliveries Maintain & Improve the CSI as per company targets Improving the service lab by VAS & Accessories targets achievement Improving the business by bodyshop customers from mechanical services Maintaining the pic up & drop driver team



TAFE Reach Pvt Ltd - TATA & FIAT

• Technician

  • Nov 2010 - Nov 2011

  Worked as technician carrying out repairs in the cars worked in Quick Service,delivery bay productivity of 12 cars/day. Handled clutch,suspension,wheel alignment,steering,electrical & AC system repairs, System diagnostic expert. Worked as technician carrying out repairs in the cars worked in Quick Service,delivery bay productivity of 12 cars/day. Handled clutch,suspension,wheel alignment,steering,electrical & AC system repairs, System diagnostic expert.