Experience

Badr Al Samaa Group of Hospitals

• Oman
• Hospitals and Health Care
• 300 - 400 Employee

• Information Technology System Administrator

  • Jan 2017 - Present

  Responsibilities: • Installing and configuring computer hardware, software, systems, networking, VOIP, printers and scanners. • Maintaining Windows Server 2012- DNS server, Application Server, Database Server, Antivirus Server. • Maintaining Cisco Switches, Routers, Modem, Avaya IP Telephone, Trend Antivirus & Firewall, CCTV Cameras and DVR, providing remote desktop support, G-suite Email Administration etc. • Planning and undertaking scheduled maintenance upgrades. • Repairing equipment and replacing parts. • Maintaining records of software licenses. • Generating Daily, Monthly and Periodic reports for various departments- Marketing, Inventory, Sales. • Updating Clinic Prices, Insurance Companies & Pharmacies periodically. • Training all employees for the EMR and ERP software- Doctors, Administrative staffs, Receptionists. • Managing stocks of IT equipment, consumables and other supplies. • Coordinating JCI Accreditation works. Show less



Qapfy

• Mangalore Area, India

• Technical Support Engineer

  • Sep 2013 - Oct 2016

  Responsibilities: • Worked as IT Support Engineer & Data Analyst. • Maintaining Windows servers, Switches, client machines & related. • Backup and Restoration of complete server data. • Install packaged end user software; comply with software deployment & license policy. • Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows XP,7 and Server 2008. • User account administration. • User creation and rights assignments setup and manage file access permissions. • Maintain backup and recovery policy. • Comply with password requirements and access control. • Maintain and secure passwords, file system security and data integrity for desktop environment. • Prepare periodic reports about the software and other IT operations. • Onsite analysis, diagnosis and resolution of desktop problems for end users. • Close study with development team about the scope of new products- Market study, GUI, improvements, drawbacks, bugs & errors, innovative discussions. Show less



Local Self Government Department

• India
• Government Administration
• 100 - 200 Employee

• IT-Technical Assistant

  • Apr 2012 - Apr 2013

  Responsibilities: • Designated as Technical Support as a part of E-governance project for Information Kerala Mission (IKM) and Kumbla Grama Panchayat. • Setup Windows 2008 server and related client machines, switches & routers, Kiosks, Printers & Scanners. • Installing & troubleshooting different OS & end-user software. • Configuring and troubleshooting hardware, software and networking issues. • Providing Technical support for client in person by phone/mail/remote access. • Install patches and review system logs. • Give training to all the institution staff to use ERPs like: Sulekha, Sevana, Sanchaya etc. • Digitalizing government documents from the year 1980 to till date. • Generating periodic reports like- training status, Digitalization, requirement & scope. • Responsibility of the documents for the digitalization. • Planning and managing purchase of related hardware, software & other IT supplies. Show less