Real Estate Salesperson

• Aug 2023 - Present

Real Estate Agent

• Jun 2018 - Present

Sales of residential properties, as well as lead generation, and relationship management. - Managed and designed website, logo, as well as concept for professional and self branding. - Social media daily content. agustinarabsiun@royallepage.ca www.thehomelibrary.ca Sales of residential properties, as well as lead generation, and relationship management. - Managed and designed website, logo, as well as concept for professional and self branding. - Social media daily content. agustinarabsiun@royallepage.ca www.thehomelibrary.ca

Manager of Customer Service

• 2017 - 2018

- Lead senior manager in charge of the customer service index and the overall branch's performance in providing effective, comfortable, and professional customer service. - Responsible for the operations and compliance of the branch, and in control of the preparations of all staff members for audit visits.- In charge of customer service and the resolution of complaints in a professional manner manner. - Team coaching to all front staff members on how to apply effective, and professional advice techniques and strategies to create referrals. Useful mentorship in order for staff to reach their quarterly goals.- Meeting and exceeding branch goals in terms of sales revenue goals, fantastic customer experience survey results and minimizing branch losses. Show less

Customer Relations Coordinator

• Nov 2015 - Jul 2017

• Demonstrated leadership qualities through top performances and campaign initiatives.• Played an integral role in the temporary successful merger of two branches at King & Bay.• Managed the administration of the TD flagship branch through a long-term absence of the rest of my team.• Consistently delivered on our comfort promise by prioritizing my workload effectively.• Handled the distribution of all inbound business evenly across a team of 27 advisors.• Promoted a knowledge sharing approach by educating customers and employees of different digital methods of banking.• Administrated all filing and compliance procedures at the branch, while covering both the vault and the front desk.• Proven competent at covering various functions and contributing to branch operational proficiency. Show less

Analyst of Customer Care

• Sep 2014 - May 2015

• Hosted and organized open house events. • Composed clear digital communication for TGLT's website. • Organized, digitalized, and composed all legal documents to the company. Coordinated the proper administration and stamping of these according to the tax department. Oversaw dates and budget on Excel charts. • Transcended payment inquiries and accounts payable issues by the rapid delivery of solutions to the client. • Facilitated the induction of new clients to the company, and supervised the methods of payment available to the client depending on each project. • Managed relationships with partners and investors to guarantee clear communication and quality control through detailed reports of up-coming projects. • Generated and assisted the negotiation of a new unit purchase. Show less

Business Operations Associate

• Nov 2013 - Apr 2014

• Assigned the mandate of Norway to administer the development of global mobile applications to Norwegian clientele. • Facilitated all travel visa procedures and communications between Accenture and the Norwegian market. • Examined and approved assignees' profiles in accordance with Norway's immigration policies. • Negotiated terms and agreements of all applications within my assigned territory. • Facilitated different types of visas for assignees travelling to Norway. • Prepared monthly reports that summarized operations and costs. Show less

Customer Service Representative

• Apr 2009 - Jul 2013

• Deterred branch loss on two different occasions by detecting fraudulent and counterfeit activities. • Maximized positive customer experience and contributed to the overall success of the branch's customer experience index. • Demonstrated team player attributes by extending services beyond requirements for whenever needed. • Displayed competency in opening and closing branch procedures, as well as secure desk operations during the day. • Contributed to overall performance of frontline by surpassing goals, ultimately pacing for champions and awarded the Top performer award for Q1 2015. • Recognized for quality of sales referrals to both personal and SBB teams. • Gained insight on TD's complex borrowing and investing products by aiding the sales team in their discussions with Spanish-speaking clientele. Show less