Agustín Vallejos

Soporte de sistemas at Interaxa
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Contact Information
us****@****om
(386) 825-5501
Location
Argentina, AR
Languages
  • Inglés Full professional proficiency
  • Español Native or bilingual proficiency

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Shanon Samora

Siempre preparado para el futuro. Determinado para todo.

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Credentials

  • FIRST CERTIFICATE EXAM level B2
    University of Cambridge
    Dec, 2019
    - Oct, 2024
  • Genesys Certified Professional (GCP) - Interaction Recording 8.5 Consultant
    Genesys
    Oct, 2022
    - Oct, 2024

Experience

  • Interaxa
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Soporte de sistemas
      • Aug 2022 - Present

      Analista encargado de solucionar los problemas y solicitudes que presenten las empresas con la plataforma de telecomunicaciones Genesys. Genesys engage: - Actualmente trabajando como on-site del Banco Patagonia. - Manejo de la plataforma SAP business intelligence. - Gestión de la plataforma Nice engage 6.5. - Creación de usuarios en Genesys - Monitoreo y gestión de componentes y aplicaciones Genesys (CCpulse+, DMA, SpeechMiner,entre otros) - Ingreso y análisis de las bases de datos de los clientes (Banco patagonia, Claro, Icbc, etc) Genesys cloud: - Conocimiento sobre las vistas del rendimiento de los CCC - Traceo de llamadas - Asignación de permisos a usuarios Certificado internacionalmente en Genesys Interaction Recording (GIR) y preparando 2 certificaciones mas (inbound y troubleshooting) Show less

  • Self-employed
    • Real Estate
    • 1 - 100 Employee
    • Sales Administrator
      • May 2020 - Aug 2022

      I´m in charge of all the financial staff of my business. My job consists in selling our product and explain all the steps to make successful transactions. I manage payments and storage them to keep a track. When people from countries that don’t speak Spanish ask for something, i am the one who has to talk with them, usually in English. I have had conversations with people from all over the world. (EEUU, India, Canada, Switzerland, Germany, etc). I´m in charge of all the financial staff of my business. My job consists in selling our product and explain all the steps to make successful transactions. I manage payments and storage them to keep a track. When people from countries that don’t speak Spanish ask for something, i am the one who has to talk with them, usually in English. I have had conversations with people from all over the world. (EEUU, India, Canada, Switzerland, Germany, etc).

    • English Teacher
      • Jul 2016 - Sep 2017

      I used to be an Engilsh teacher for primary and first years of secondary school. I used to be an Engilsh teacher for primary and first years of secondary school.

Education

  • University of Buenos Aires
    Licenciatura, Sistemas de información
    2019 - 2026

Community

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