Agustin Curio

Customer Support Leader at Plataforma 10
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Contact Information
us****@****om
(386) 825-5501
Location
Buenos Aires, Buenos Aires Province, Argentina, AR
Languages
  • Inglés Full professional proficiency
  • Español Native or bilingual proficiency
  • Portugués Limited working proficiency

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Credentials

  • Agilidad para la gestión de personas en el mundo digital
    modobeta.online
    Aug, 2023
    - Nov, 2024
  • Gestión de equipos de trabajos híbridos
    modobeta.online
    Aug, 2023
    - Nov, 2024
  • Coaching - Practica efectiva del feedback
    Grupo Abans
    Jul, 2023
    - Nov, 2024
  • Ingles B2+
    Centro Universitario de Idiomas (CUI)
    Jul, 2023
    - Nov, 2024
  • Productividad Personal y Grupal - Coordinación Productiva
    Grupo Abans
    May, 2023
    - Nov, 2024

Experience

  • Plataforma 10
    • Argentina
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Support Leader
      • Mar 2023 - Present

      Manejo de personalPlanificación de respuestas predeterminadas para protocolos de atención al cliente.Capacitación a nuevos empleados en los sistemas y protocolos utilizados por la empresa

    • Customer Care
      • Dec 2020 - Mar 2023

      Customer Care Agent, responsible for managing queries and claims through support tickets (Spanish-English-Portuguese), working together with other areas if necessary.Among my responsibilities are:Test of failures in the operation of the system and issuance of daily reports on it (QA).Plan default responses for customer service protocolsTrain new employees in the systems and protocols used by the company such as inquiries about the services provided by the company, problems with the website, documentation and electronic payments.Database management, both of the associated transport companies, and of our passengers, to provide our clients with the best personalized attention based on their latest purchases and/or needs.Verify transactions in different means of payment and currencies (electronic payments) Show less

    • Commercial Advisor
      • Dec 2019 - Dec 2020

      Advice and marketing of bus tickets, both in English and Spanish.Cash register and online payment channels management

Education

  • Universidad Tecnológica Nacional
    Ingeniería, Ingeniería eléctrica
    2021 - 2026
  • Secondary Technical School N ° 8
    Electro Mechanical technician, Electro Mechanical technician
    2014 - 2020

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