IT Support Engineer

• Aug 2022 - Present

IT Support Specialist

• Oct 2019 - Aug 2022

• Assisted approximately 5 onsite managers weekly with New Hire deployments, ensuring that their new hires will be ready with all up to date equipment. • Imaged and deployed over 5 computers daily, making sure all New Hire, as well as, replacement machines were ready for assignment at any given time • Troubleshot over 25 users’ issues daily at our Walkup area and ticketing system, providing quick and friendly service to our users • Became primary tester for Jamf configuration and deployment, finding issues and points of improvement for standard builds • Primary contact for offboarding, disabling and removing 10 accounts monthly • Assisted and deployed Inventory management for over 1000 laptops and over 200 mobile devices for tracking Show less

Desktop Support Technician/ L1 Asset Management

• May 2018 - Oct 2019

• Assisted approximately 20 onsite managers weekly with New Hire deployments, ensuring that their new hires will be ready with all up to date equipment. • Imaged and deployed over 30 computers daily, making sure all New Hire, as well as replacement machines were ready for assignment at any given time • Troubleshot over 50 users’ issues daily at our Walkup area, providing quick and friendly service to our users • Assisted and deployed Inventory management for over 3000 laptops and over 200 mobile devices for tracking and audit purposes Show less

IT Support Specialist

• Feb 2018 - May 2018

• Used Active Directory and Duo Console to manage, unlock and reset passwords for approximately 6 users daily, which allowed users to continue work with access to Intuit resources • Assisted approximately 10 remote users daily using Service Now to assess and close the tickets resolving Outlook, Duo, Citrix and VPN issues • Troubleshot approximately 10 Windows machine daily resolving software, network connectivity and VPN set-up for Intuit Tax Experts • Used Active Directory and Duo Console to manage, unlock and reset passwords for approximately 6 users daily, which allowed users to continue work with access to Intuit resources • Assisted approximately 10 remote users daily using Service Now to assess and close the tickets resolving Outlook, Duo, Citrix and VPN issues • Troubleshot approximately 10 Windows machine daily resolving software, network connectivity and VPN set-up for Intuit Tax Experts

Audio Visual Technician/ Desktop Technician

• Oct 2017 - Dec 2017

• Assisted approximately 7 onsite managers daily with New Hire Deploys, ensuring that their new hires will be ready with all up to date equipment. • Troubleshot approximately 10 conference rooms weekly, confirming that all rooms will be ready to use by all users. • Troubleshot approximately 5 Executive Conference rooms weekly, making sure they will be able to go into meetings without any interruptions. • Assisted approximately 7 onsite managers daily with New Hire Deploys, ensuring that their new hires will be ready with all up to date equipment. • Troubleshot approximately 10 conference rooms weekly, confirming that all rooms will be ready to use by all users. • Troubleshot approximately 5 Executive Conference rooms weekly, making sure they will be able to go into meetings without any interruptions.

Desktop Support

• Feb 2017 - Sep 2017

• Assisted approximately 15 onsite and remote users daily using Service-Now to action on and close any tickets resolving email, hard drive and VPN issues consistently • Troubleshot approximately 8 Windows and MAC OS laptops daily resolving software and hard drive issues computer imaging, network connectivity and VPN set-up • Troubleshot approximately 5 mobile connectivity issues daily to ensure users had full communication capability including email and instant messaging on mobile devices, both Android and Apple products Show less

IT Desktop Support Intern

• Aug 2016 - Jan 2017

- Used Active Directory to manage, unlock and reset passwords for approximately 5 users daily, which allowed users to continue work with access to Zynga resources - Assisted approximately 15 onsite and remote users daily using JIRA to assess and close the tickets resolving Outlook, hard drive and VPN issues consistently exceeding daily goal of closing 12 tickets per team member - Troubleshot approximately 8 Windows and MAC OS laptops daily resolving software and hard drive issues including data compression, network connectivity, and VPN set-up - Troubleshot approximately 5 mobile connectivity issues daily to ensure users had full communication capability on mobile devices including Android and Apple products Show less

Sales Associate

• Nov 2015 - Feb 2016

- Performed over 100 transactions daily, which resulted in recognition by manager and coworkers as a strong worker - Assisted coworkers during holiday events by handling different positions, which resulted in having shorter wait times by 15 minutes - Performed over 100 transactions daily, which resulted in recognition by manager and coworkers as a strong worker - Assisted coworkers during holiday events by handling different positions, which resulted in having shorter wait times by 15 minutes

Cash and Truck Driver

• Jul 2015 - Nov 2015

•Carried out over 500 transactions every Sunday and increased sales by 5% •Aided an injured coworker during rush hour by taking control of the grill, resulting in recognition by the superiors as a team player •Carried out over 500 transactions every Sunday and increased sales by 5% •Aided an injured coworker during rush hour by taking control of the grill, resulting in recognition by the superiors as a team player

Dish Washer and Server

• Jul 2012 - Oct 2012

•Served food to over 1,000 customers a day with excellent customer service and establishing connections with customers resulting in returning patrons •Ensured adequate inventory supply by providing clean plates and other utensils to over a 1,000 customers a day •Served food to over 1,000 customers a day with excellent customer service and establishing connections with customers resulting in returning patrons •Ensured adequate inventory supply by providing clean plates and other utensils to over a 1,000 customers a day