Experience

PT PP London Sumatra Indonesia Tbk.

• Paper and Forest Product Manufacturing
• 400 - 500 Employee

• IT-Service Delivery and Technology Deployment Assistant Manager

  • May 2013 - Present

  • Managing and monitoring IT daily operations. Ensure all IT services running well to users.• Managing technology deployment process for new tools, hardware and/or applications.• Creating and managing IT Department SOP and Policies.• Creating and monitoring KPI and Balance Score Card (BSC) for IT Department and also review IT Team’s performance.• Vendor management for some ICT Contract such as Microsoft EA, Maintenance Tower CCTV and CUPS, Service Delivery, Networks and others.• Project Management.• Managing some applications development project, especially for User’s requirements and deployment.• Managing ITSM in project. Acting as manager of Service Delivery team. Managing IT Helpdesk, Support and Service Delivery, include applications. Monitoring SLA Achievement in daily operations. Looking into incidents, request, problem management, where service delivery does not match the highest standards.• Coordinating, implementing and managing the delivery of services to key customers. Coming up with service improvement plans that are proven, practical and effective. Constantly reviewing the company’s current service activities and processes.• UI/UX, Testing and Roll-Out new program/applications. Software collation and User Acceptance Testing of application packages prior to rollout. • Producing IT information and reports related to operational and systems. Preparing data and keeping department services and performances.• Managing, designing and developing IT Asset Management application (Include hardware and software compliance) integrated with Microsoft SCCM (System Center Configuration Manager) and IT Service Management application.• Managed user resources in ADUC Windows Server. Created\Deleted\Updated user profiles. Administered permissions for users\groups. Show less

• IT-QA, System Engineer and Database Administrator

  • Jun 2009 - Apr 2013

  • Managing and monitoring IT daily operations. Ensure all IT services running well to users.• Acted as Oracle 9i/10g DBA on Windows Server operating system. (Including installation, creation/maintenance/tuning, managing, backup).• Installed, monitored, maintained and documented applications (TDPlants/Weighbridge/Oracle/Citrix) which based on IFS (ERP application) and Oracle Database.• Testing and Roll-Out new program/applications. Software collation and User Acceptance Testing of application packages prior to roll-out.• Managed user resources in ADUC Windows Server. Created\Deleted\Updated user profiles. Administered permissions for users\groups. Show less

• IT-Computer System Engineer

  • Feb 2006 - May 2009

  • Technical Systems Infrastructure engineer supporting 50+ servers between 12 Data Centres.• Supported projects to consolidate and upgrade data centre environments.• Installed, monitored and maintained Citrix Metaframe Server.• Desktop Support on desktop and laptop units running Windows, MS Office. Roll out of new PC’s with Windows, Office and other office applications. Break/fixed new and old desktop/laptops. Telephone and network cable installation and patching.• Performed a wide variety of technical support tasks, as installing and upgrading software, configuring/building new PC’s/Laptops, maintaining printers and server backups.• Taking user’s ticketed faults and resolving the problem over the telephone, by Remote Assistance software or visiting them at their desks. Providing consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.• Train newcomers to the team on processes and documentation. Show less