Agustín G. Heinzenknecht
Technical Product Support Specialist at Funnel- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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Portuguese Elementary proficiency
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Swedish Elementary proficiency
Topline Score
Bio
Federico Lo Iacono
Agustin always proved to be a great teammate: a natural multitasker, fast learner, dedicated, and proactive. Very fast to troubleshoot and solve problems, and with a great disposition for support. In most, if not every meeting, he had something to remark or comment on, bringing great value to the moments we would get together. As a person, Agustin is witty, with a unique sense of humor, and seldom made work uninteresting. I really enjoyed my time working with him.
Agustin Vello
It was great to work with Agustin, who is an exceptional IT Analyst. He is tenacious, intelligent and hugely passionate on what he does. Agustin would be a great addition to any company, as he is an extraordinary team player willing to play whatever role is needed in order for him to help the company. Always comes up with the most creative ideas to solve any kind of problems, and helps his teammates to achieve their duties. Agustin is highly adaptable and a fast learner.
Federico Lo Iacono
Agustin always proved to be a great teammate: a natural multitasker, fast learner, dedicated, and proactive. Very fast to troubleshoot and solve problems, and with a great disposition for support. In most, if not every meeting, he had something to remark or comment on, bringing great value to the moments we would get together. As a person, Agustin is witty, with a unique sense of humor, and seldom made work uninteresting. I really enjoyed my time working with him.
Agustin Vello
It was great to work with Agustin, who is an exceptional IT Analyst. He is tenacious, intelligent and hugely passionate on what he does. Agustin would be a great addition to any company, as he is an extraordinary team player willing to play whatever role is needed in order for him to help the company. Always comes up with the most creative ideas to solve any kind of problems, and helps his teammates to achieve their duties. Agustin is highly adaptable and a fast learner.
Federico Lo Iacono
Agustin always proved to be a great teammate: a natural multitasker, fast learner, dedicated, and proactive. Very fast to troubleshoot and solve problems, and with a great disposition for support. In most, if not every meeting, he had something to remark or comment on, bringing great value to the moments we would get together. As a person, Agustin is witty, with a unique sense of humor, and seldom made work uninteresting. I really enjoyed my time working with him.
Agustin Vello
It was great to work with Agustin, who is an exceptional IT Analyst. He is tenacious, intelligent and hugely passionate on what he does. Agustin would be a great addition to any company, as he is an extraordinary team player willing to play whatever role is needed in order for him to help the company. Always comes up with the most creative ideas to solve any kind of problems, and helps his teammates to achieve their duties. Agustin is highly adaptable and a fast learner.
Federico Lo Iacono
Agustin always proved to be a great teammate: a natural multitasker, fast learner, dedicated, and proactive. Very fast to troubleshoot and solve problems, and with a great disposition for support. In most, if not every meeting, he had something to remark or comment on, bringing great value to the moments we would get together. As a person, Agustin is witty, with a unique sense of humor, and seldom made work uninteresting. I really enjoyed my time working with him.
Agustin Vello
It was great to work with Agustin, who is an exceptional IT Analyst. He is tenacious, intelligent and hugely passionate on what he does. Agustin would be a great addition to any company, as he is an extraordinary team player willing to play whatever role is needed in order for him to help the company. Always comes up with the most creative ideas to solve any kind of problems, and helps his teammates to achieve their duties. Agustin is highly adaptable and a fast learner.
Experience
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Funnel
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Sweden
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Advertising Services
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200 - 300 Employee
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Technical Product Support Specialist
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Feb 2022 - Present
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Yappa World Inc
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United States
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Telecommunications
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1 - 100 Employee
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Head of Support & QA Analyst
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Dec 2020 - Feb 2022
- Heading the customer support department for the company. - Working on manual QA with the software development team. - Mastered test cases creation and execution. - Performing exploratory runs, smoke and regression testing on the regular. - 100% of technical customer issues resolved since joining the company. - Heading the customer support department for the company. - Working on manual QA with the software development team. - Mastered test cases creation and execution. - Performing exploratory runs, smoke and regression testing on the regular. - 100% of technical customer issues resolved since joining the company.
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BairesDev
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Specialist
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Feb 2019 - Dec 2020
- On-site and remote, internal and external, client technical support. - Developed myself as a SSR IT technician and hardware logistics analyst. - Created a worldwide inventory from scratch for over three thousand company-owned assets. - Developed a TeamViewer computer directory from zero, providing over a thousand employees with easier support access. - Collaborated on the certification of ISO 9001 for the company. - On-site and remote, internal and external, client technical support. - Developed myself as a SSR IT technician and hardware logistics analyst. - Created a worldwide inventory from scratch for over three thousand company-owned assets. - Developed a TeamViewer computer directory from zero, providing over a thousand employees with easier support access. - Collaborated on the certification of ISO 9001 for the company.
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YEL Solutions
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Argentina
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Information Technology & Services
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100 - 200 Employee
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Technical Support Specialist @ British Hospital of Buenos Aires
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Oct 2018 - Feb 2019
- On-site client technical support for over four thousand employees. - Mainly hardware and software repairs, maintenance. - User administration (Active Directory, SAP), networking, printing, stock, and reports. - On-site client technical support for over four thousand employees. - Mainly hardware and software repairs, maintenance. - User administration (Active Directory, SAP), networking, printing, stock, and reports.
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Self-employed
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Tandil, Argentina
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Computer Technician
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Jan 2015 - Oct 2018
- Started at the age of 15. - Mainly hardware and software repairs, maintenance. - Positive word of mouth and good public relations produced full-time employment. - Started at the age of 15. - Mainly hardware and software repairs, maintenance. - Positive word of mouth and good public relations produced full-time employment.
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Education
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2019 - 2022
Universidad Tecnológica Nacional
Electronics Technician -
2020 - 2022
ISTEA
Infrastructure Technician, IT -
2018 - 2018
Universidad Nacional del Centro de la Provincia de Buenos Aires
Bachelor's degree in Physics -
2012 - 2017
Escuela Nacional Ernesto Sabato
Foundation degree in Natural Sciences -
2011 - 2014
Welcome To English Institute
First Certificate In English (GRADE A), 84 pts
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