Experience

PT Bank Aladin Syariah Tbk

• Technical Operation Support

  • Nov 2021 - Present

  Provide technical and operations support to customers that are facing problems on Mobile Banking Application. Organize multiple production issues, customer requests and inquiries. Collect logs / other evidence related to issues in production to be forwarded to the relevant team.Perform maintenance of all monitoring dashboards in the Techops team including adding alerts, adjusting thresholds, adding new monitoring. Provide technical and operations support to customers that are facing problems on Mobile Banking Application. Organize multiple production issues, customer requests and inquiries. Collect logs / other evidence related to issues in production to be forwarded to the relevant team.Perform maintenance of all monitoring dashboards in the Techops team including adding alerts, adjusting thresholds, adding new monitoring.



PT EMERIO INDONESIA

• IT Application Support ( IT Application Support at DBS bank)

  • Apr 2018 - Nov 2021

  Supporting the digital banking, IST Switch System , Transaction Flows for DBS debit/credit card, and monitor daily generated reports. Supporting the digital banking, IST Switch System , Transaction Flows for DBS debit/credit card, and monitor daily generated reports.



PT Alto Network

• Indonesia
• Banking
• 300 - 400 Employee

• IT Application Support Staff

  • Sep 2016 - Apr 2018

  • Ensure ALTO reporting process run without defect. • Responsible for providing support, maintenance, and developing computer programs in the IT area to run efficiently and effectively. • Responsible for finding and correcting errors or bugs that arise when operating in the production system. • Ensure ALTO reporting process run without defect. • Responsible for providing support, maintenance, and developing computer programs in the IT area to run efficiently and effectively. • Responsible for finding and correcting errors or bugs that arise when operating in the production system.



PT. Alto Network

• Indonesia
• Banking
• 300 - 400 Employee

• Quality Assurance Specialist

  • Sep 2015 - Aug 2016

  Doing ISO 8583 messaging test (SIT and UAT) to ensure new members or existing members of Alto Network customer's system is in accordance with Alto Network specifications. Doing ISO 8583 messaging test (SIT and UAT) to ensure new members or existing members of Alto Network customer's system is in accordance with Alto Network specifications.