Experience

The Sakala Resort Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Oct 2020 - Present

  Responsible for assisting the Front Office Manager and monitors the Front Office employees to make sure all guests receive prompt and personal recognition.

• Duty Manager

  • Aug 2019 - Oct 2020



Mövenpick Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Nov 2017 - Jul 2019

  Developed a new employee orientation program that increase guest satisfaction upon check in. Pioneered instruction systems about standard operational procedure for lost and found items. Developed a new employee orientation program that increase guest satisfaction upon check in. Pioneered instruction systems about standard operational procedure for lost and found items.



Alila Villas Uluwatu

• Indonesia
• Hospitality
• 100 - 200 Employee

• Head Host (Duty Manager)

  • Oct 2016 - Oct 2017

  Develop a new standard operational procedure to maintain earth check program and reporting to General Manager. Achieve Earth check Gold Certified 2014 Define and implement guest courtesy system with proven guest service skills. Received 99% positive comment on trip advisor as Supervisor Butler with 61 Villas (14 Hectare). Commended by General Manager for strong work ethic as guest customer satisfaction. We achieve awards from trip advisor traveler’s choice – TOP 25 Luxury Hotel Had responsibility for the finance to reduce Butler expenses with new system one person to cover two villa at same time. Managed training for Front office staff and received certificated as Best trainer from NHL Stenden University

• Senior Villa Host

  • Apr 2014 - Oct 2016

• Villa Host (Butler)

  • Apr 2010 - Apr 2014



Atlantis Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Ronda locatelli

  • Oct 2008 - Feb 2010

  Working in Michellin star Restaurant as a waiter. Working in Michellin star Restaurant as a waiter.