Lead of project management department

• May 2021 - Present

Senior Project Manager

• May 2019 - Present

Project Manager

• Mar 2012 - May 2019

Main responsibilities:- Building and maintaining strong relationship with the clients’ by meeting their needs, consulting and advising;- Coordinating the project lifecycle (project set-up, time and budget planning, team management, resource planning, quality control, reporting, data analysis and result presentation).- Overseeing and managing various types of surveys (focus group discussions, face to face, telephone, online), building questionnaires according to client’s needs, analyzing data and presenting final findings to the client;- Preparing proposals including public tenders and actively involving in sales activities of company’s services; Show less

Senior Project Manager

• Mar 2010 - Mar 2012

Main responsibilities:- Involving in the strategical decisions regarding company/ team development; participating in the creation of new system tools and improvements.- Establishing and maintaining ongoing and long term relationship with number of clients;- Focusing on internal and external customer service giving up top priority to client’s needs;- Coaching and supervising junior team members of the Project Management team;- Acting as escalation point for any projects related issues;- Overseeing day to day operations on a project by project basis, organizing work requirements in an efficient and effective manner ensuring successful and timely delivery of projects; Show less

Project Manager

• Oct 2006 - Mar 2010

Main responsibilities:- Acting as the main point of contact, organizing schedule for overall project delivery, kick off & follow up stage;- Coordinating time schedule, resources and monitoring of the set up progress with relevant departments (translations, programming, quality control etc.);- Introducing project specifications and details to internal and outsourced teams, ensuring projects are executed to client's satisfaction within timeline and budget;- Client communication and assistance, expectation management, daily progress updates and reports;- Solving daily project issues applying solution driven approach. Show less

Project coordinator/supervisor

• Jun 2006 - Oct 2006

Main responsibilities:- Ensuring the interviewing team conducts telephone fieldwork on time and to the highest quality standards;- Gathering, reporting and providing relevant fieldwork feedback to project management department;- Ensuring interviewers trainings and debriefings to a certain level of qualification;- Helping HR managers to screen candidates thoroughly to evaluate their language proficiency and suitability for telephone work.