Manager, Care Support

• Sep 2022 - Present

Customer Support Team Lead

• Apr 2022 - Jun 2022

Production Supervisor

• Oct 2021 - Apr 2022

Senior Advisor

• Apr 2019 - Oct 2021

• Provide a positive customer experience through live chat troubleshooting and email issues that impact their experience with the product. • Demonstrated expertise in working with cross functional teams in a remote environment. • Moderate semi monthly team meetings by creating engaging and informative presentations to facilitate growth across the team. • Provide a positive customer experience through live chat troubleshooting and email issues that impact their experience with the product. • Demonstrated expertise in working with cross functional teams in a remote environment. • Moderate semi monthly team meetings by creating engaging and informative presentations to facilitate growth across the team.

Office Manager

• Dec 2013 - Apr 2019

• Manage office workflow while answering inbound/outbound calls and generating detailed reports for management team • Demonstrate accuracy and organizational skills while inputting call data into company database • Solve problems quickly, create resolutions, negotiate payments, and adjust based on in-depth research • Work with cross-functional departments in multiple states and provide ongoing support for requests or issues • Analyze client long-term debt, and investigate and resolve complex client-billing inquiries via phone and email • Exceed customer expectations by communicating clearly while aiding with solutions to halt asset seizure • Remain up to date on all research, product, and support tools while actively seeking to improve the customer’s experience Show less

Production Coordinator

• Sep 2014 - Feb 2016

• Developed and maintained tight production control efforts to ensure success of an on-time production schedule • Interacted with talent and guests on a daily basis, responded to questions, and managed production schedules • Coordinated production set up, managed talent and guests’ appearances, and operated EVS and teleprompter systems • Developed and maintained tight production control efforts to ensure success of an on-time production schedule • Interacted with talent and guests on a daily basis, responded to questions, and managed production schedules • Coordinated production set up, managed talent and guests’ appearances, and operated EVS and teleprompter systems

Assistant Manager

• Mar 2009 - Nov 2013