Experience

Findeed

• India
• Financial Services
• 1 - 100 Employee

• Head Of Business Operations & Process Excellence

  • Mar 2021 - Present



udaan.com

• India
• Technology, Information and Internet
• 700 & Above Employee

• Process Excellence

  • May 2019 - Nov 2020



Aktivolabs

• Singapore
• Health and Human Services
• 1 - 100 Employee

• VP - Strategy and Implementation

  • Oct 2018 - May 2019



Digit Insurance

• India
• Insurance
• 700 & Above Employee

• Manager Capability Building

  • Aug 2017 - Sep 2018



Myntra

• India
• Technology, Information and Internet
• 700 & Above Employee

• Head of Training and Transition operations - Customer Experience

  • Dec 2014 - Jul 2017



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Corporate Trainer (PPS)

  • Feb 2012 - Dec 2014

  - Facilitate key Leadership, Professional Skills, Onboarding & Project Management workshops for HP employees in Asia Pacific region- Partner to design/develop/review learning solutions- Conducting Pilot tests of learning solutions/training programs

• Subject Matter Expert - L2 Specialist (PPS)

  • Oct 2010 - Feb 2012

   Provide feedback to the agent regarding interaction with him/her  Close the loop on issues that are escalated Proactiveness – insertion of self into the agent-customer interaction Utilization of people skills and training skills to ensure receptive acceptance of feedback and coaching provided to FLA. Analysing defects and designing an action plan and execute the same.