Experience

Santander Global Operations

• Spain
• Financial Services
• 200 - 300 Employee

• Specialist

  • Mar 2020 - Present

  • Reviewing customer records and applying discounting principles to ensure high risk customers are correctly escalated in Name Screening Process (Financial Crime Unit)• Used a suite of third-party data sources to detect potential risks to the bank• Responsible for constant refinement of processes, suggesting changes and presenting business cases for improvements• Leading the team as required, responsible for maintaining SLA, allocation of work, and dealing with emergent staff issues

• Senior Advisor

  • Apr 2017 - Mar 2020

  • Trained new employees and created training plans and materials to support this, also responsible for all system access requests and setting up new employees• Acted as a QC supervisor, reviewing all customer interactions and providing feedback as and when necessary• Implemented and monitored controls, ensuring that the area remained compliant and customer data was handled properly

• Advisor

  • Mar 2015 - Apr 2017

  • Reviewed and processed applications for Business Bank Accounts, whilst maintaining excellent quality and efficiency scores• Providing funds transfers for Santander clients• Ensured all applications were compliant with Anti-Money Laundering policies and legislation using a risk-based approach and careful attention to relevant policies• Stayed up to date with product knowledge and changes to policy, and looked for opportunities to improve the process